Setting up scheduling in Workforce Optimization for Field Service
Setting up scheduling enables you to manage events using the team calendar. You can create different types of event categories. Use scripted extension points to customize event types.
Configuring schedule adherence properties enables you to calculate the adherence and conformance of your agents so you can improve the operational efficiency of your organization.
The threshold settings for adherence and conformance indicate how many minutes early or late an agent can clock in or clock out to a scheduled work shift without being considered non-adherent. For more information about the adherence and conformance properties introduced with the Scheduling application, see Workforce Optimization for Field Service components.