---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Agentic Contact Center for Banking

# Agentic Contact Center for Banking {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agentic Contact Center for Banking equips bank customer service representatives with AI-powered workspaces for handling customer calls and reviewing customer profiles---saving on research time, minimizing application
switching, and improving the quality of customer interactions.

## Get started {#agentic-contact-center-for-banking-landing__cf-app-landing-get-started}

|-|-|
| [ExploreLearn more about the benefits and features of Agentic Contact Center for Banking.](https://www.servicenow.com/docs/pBtKWftdgI9pWYvd26qU9A "Learn more about how Agentic Contact Center for Banking enables customer service representatives (CSRs) to handle calls more efficiently, reduce research time, and improve interaction quality.") | [ConfigureSet up Agentic Contact Center for Banking.](https://www.servicenow.com/docs/0yZ2pCK9YyQ17awSMkjmng "Configure Agentic Contact Center for Banking by integrating your CCaaS provider, setting up AI-powered customer profile and contextual summarization, and enabling AI agents with knowledge graph tags and knowledge base articles.") |
| [UseSee how customer service representatives can leverage AI in customer interactions and profile research.](https://www.servicenow.com/docs/woiZsg0sKzkF2c8G_RdeYQ "Learn about the tasks customer service representatives perform in Agentic Contact Center for Banking to manage banking interactions with AI-powered assistance, review customer financial summaries, handle interactions, and generate persona-based customer insights.") | [ReferenceReview the details on the components installed in this application.](https://www.servicenow.com/docs/k9I0rn5cs~e8Pycyuw11mg "Learn about the components and properties that are installed with Agentic Contact Center for Banking.") |
[ ]

{#agentic-contact-center-for-banking-landing__table_oqh_trb_c3c}
* **[Exploring Agentic Contact Center for Banking](https://www.servicenow.com/docs/pBtKWftdgI9pWYvd26qU9A)**   
  Learn more about how Agentic Contact Center for Banking enables customer service representatives (CSRs) to handle calls more efficiently, reduce research time, and improve interaction quality.
* **[Configuring Agentic Contact Center for Banking](https://www.servicenow.com/docs/0yZ2pCK9YyQ17awSMkjmng)**   
  Configure Agentic Contact Center for Banking by integrating your CCaaS provider, setting up AI-powered customer profile and contextual summarization, and enabling AI agents with knowledge graph tags and knowledge base articles.
* **[Using Agentic Contact Center for Banking](https://www.servicenow.com/docs/woiZsg0sKzkF2c8G_RdeYQ)**   
  Learn about the tasks customer service representatives perform in Agentic Contact Center for Banking to manage banking interactions with AI-powered assistance, review customer financial summaries, handle interactions, and generate persona-based customer insights.
* **[Agentic Contact Center for Banking reference](https://www.servicenow.com/docs/k9I0rn5cs~e8Pycyuw11mg)**   
  Learn about the components and properties that are installed with Agentic Contact Center for Banking.