---
sourceDocument: Brazil Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Components installed with Agentic Contact Center for Banking

# Components installed with Agentic Contact Center for Banking {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn about the components that are installed with the activation of Agentic Contact Center for Banking.

## Roles installed {#components-installed-with-agentic-contact-center-for-banking__section_amq_wgm_rfc}

{#components-installed-with-agentic-contact-center-for-banking__table_wkr_xgm_rfc__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| CSR Banking Business Agent \[sn_fso_csr.business_agent\] | This role grants access to AI-assisted CSR experiences for business banking and wealth customers. Users with this role can view and edit account cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal. | sn_bom.account_contributor |
| CSR Banking Personal Agent \[sn_fso_csr.personal_agent\] | This role grants access to AI-assisted CSR experiences for personal banking and wealth customers. Users with this role can view and edit consumer cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal. | sn_bom.consumer_contributor |
[Table 1. Roles installed with Agentic Contact Center for Banking]

{#components-installed-with-agentic-contact-center-for-banking__table_wkr_xgm_rfc}