---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Configure

# Configuring Financial Services Operations Integration with Verifi {#ariaid-title1}

* Release version: Australia
* 
* Updated April 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the connection between ServiceNow
FSO Dispute Management application to the Verifi Cardholder Dispute Resolution Network (CDRN) API to enable end-to-end dispute case submission and resolution.

## Before you begin

Role required: admin

Contact the Verifi Issuer Integration Team to obtain the following information before you start.  
Note:  
These values are environment-specific and must not be shared across UAT and Production.  
{#configure-financial-services-integration-with-verifi-cdrn__table_bg2_cwk_53c__entry__2}

| Item | Description |
|-|-|
| Issuer ID | Numeric identifier assigned to your organization within the CDRN platform. Included in every request header and JWT payload. |
| Shared Secret | 32-character string used to sign the HMAC SHA-256 JWT. Treat as a password --- store in ServiceNow Credential Store, never in plain text. |
| UAT Base URL | https://verifiapitest.visa.com |
| Production Base URL | https://verifiapi.visa.com |
[Table 1. Values to be provided by the Verifi Issuer Integration team]

{#configure-financial-services-integration-with-verifi-cdrn__table_bg2_cwk_53c}

## About this task

Obtain the following information from the Verifi team.

## Procedure

1. [Configure the REST End Point](https://www.servicenow.com/docs/Imv7Wa2if5vhcxUtJfmYjQ "The REST Endpoint record in ServiceNow stores the base URL, API version header, and connection properties for the Verifi API. Create two endpoint records: one for UAT testing and one for Production.")
2. [Import the TLS Certificate](https://www.servicenow.com/docs/N7zL8oifyF2ZRqC9jp5Acg "The Verifi API endpoint is HTTPS-only. ServiceNow must trust the Verifi/Visa CA certificate chain to establish a secure connection. This section covers importing the certificate into the ServiceNow certificate store.")
3. [Configure the Authentication Profile](https://www.servicenow.com/docs/TkFCFRjC7KmiiwtgvSwBCA "The Verifi Issuer API uses JSON Web Tokens (JWT) for authentication. A fresh JWT must be generated for every API call. This section explains how to store credentials securely and how the ServiceNow script generates and attaches the JWT.")
* **[Configure the REST End Point](https://www.servicenow.com/docs/Imv7Wa2if5vhcxUtJfmYjQ)**   
  The REST Endpoint record in ServiceNow® stores the base URL, API version header, and connection properties for the Verifi API. Create two endpoint records: one for UAT testing and one for Production.
* **[Import the TLS Certificate](https://www.servicenow.com/docs/N7zL8oifyF2ZRqC9jp5Acg)**   
  The Verifi API endpoint is HTTPS-only. ServiceNow® must trust the Verifi/Visa CA certificate chain to establish a secure connection. This section covers importing the certificate into the ServiceNow® certificate store.
* **[Configure the Authentication Profile](https://www.servicenow.com/docs/TkFCFRjC7KmiiwtgvSwBCA)**   
  The Verifi Issuer API uses JSON Web Tokens (JWT) for authentication. A fresh JWT must be generated for every API call. This section explains how to store credentials securely and how the ServiceNow® script generates and attaches the JWT.