---
sourceDocument: Brazil Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Service definitions

# Configure service definitions {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure service definitions for the services in Financial Services Operations applications. You can review and modify the predefined service definitions that the application installs or add new ones.

## Before you begin

Ensure that the scope is selected for the application that you're configuring a service definition for. For more information, see [Application picker](https://www.servicenow.com/docs/access?context=c_ApplicationPicker&version=brazil&pubname=brazil-application-development&ft:locale=en-US).

Roles required: When you enable application administration for a scoped application, the system automatically applies that application's ACL rules (which control user access and permissions). For
example, in Financial Services Payment Operations, the sn_bom_payment.admin and admin roles are needed and applied automatically.

## About this task

Service definitions are configured for both cases and tasks for each service in the application and enable a unique flow and view for each service. You can add new case types and configure service definitions for each type.

## Procedure

1. In the application navigation filter, navigate to \[<var class="keyword varname">&lt;Application name&gt;</var>\]AdministrationService Definitions list, where <var class="keyword varname">&lt;Application name&gt;</var> is the name of the application that you are configuring.  
   For example for Financial Services Payment Operations application, the navigation sequence is Payment OperationsAdministrationService Definitions.
2. Create a service definition or modify an existing one.
   * To create a service definition, click New.
   * To modify a predefined one, select the service definition that you want to modify, from the application. Use the link on the top of the modal to edit the record.
   {#configure-service-definitions__choices_nwj_sdm_3mb}
3. Fill the fields in the Service Definition form to create or modify a service definition.  
   The details you enter in this form are used to configure a service definition and store the details about a service that you provide to customers.  
   For more information about the form fields, see [Service Definition form](https://www.servicenow.com/docs/access?context=service-definition-form-fields&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US).
4. Click Submit (for new service definitions) or Update(for modified service definitions).
5. Define who can view this service definition by navigating to the appropriate visibility configuration.  
   Choose the configuration based on the user type you want to control:
   * For **Agent visibility** : Navigate to Allsn_csm_case_types_service_user_criteria.list
   * For **Customer visibility** : Navigate to Allsn_csm_case_types_service_customer_criteria.list
   {#configure-service-definitions__choices_ob2_cn3_fjc}
6. Configure the visibility properties for the service definition by setting the appropriate user criteria values.  
   Use the following values to control visibility for both agents and customers:
   * To **hide the service definition** : Set the value to `No User`.
   * To **show the service definition** : Set the value to `User with sn_bom_service_definition_read`.
   {#configure-service-definitions__choices_visibility_values}
{#configure-service-definitions__steps_ox1_ntg_xnb}

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