---
sourceDocument: Brazil Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Customize the Virtual Agent topic

# Customize the Virtual Agent topic in Disputes intake via Virtual Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review and modify the Virtual Agent topic in Disputes intake via Virtual Agent. Learn how the conversation workflow functions, and modify it for your own needs.

## Before you begin

Set the application scope in your instance to Financial Services Card Operations.

Role required: admin

## About this task

Disputes intake via Virtual Agent contains a Virtual Agent topic called Report a dispute. Review this topic to understand how the Virtual Agent assistant creates dispute cases and collects information from the customer.

## Procedure

1. Navigate to AllConversational InterfacesVirtual AgentDesigner.
2. In the Search field, search for Report a dispute.
3. Select Report a dispute in the topic list.

## What to do next

Review and modify the workflow for your business needs.
**Related concepts**   

* [Form Data Collector](https://www.servicenow.com/docs/gRRmAiJN3r12WlZ28v0o4A "Learn about the Form Data Collector. This application is used to assist with populating case form fields during a customer's interaction with a Virtual Agent chatbot.")  
**Related topics**   

* [Assistant Designer interface reference](https://www.servicenow.com/docs/access?context=vad-reference&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US)

*[\>]: and then