---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Dispute Rules Content Pack for Visa

# Dispute Rules Content Pack for Visa {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow® Dispute Rules Content Pack for Visa provides questionnaires for the intake of dispute related information under various dispute categories as per Visa guidelines.

## Get started {#dispute-rules-content-pack-for-visa-landing-page-1__section_f4t_jnr_szb}

Dispute Rules Content Pack for Visa application can help you do the following:

* Incorporates a dispute questionnaire based on VROL (Visa Resolve Online) to determine the reason code for the dispute.
* Provides a decision table to run chargeback eligibility rules based as per Visa's guidelines.
{#dispute-rules-content-pack-for-visa-landing-page-1__ul_xw5_2h5_lvb}

|-|-|
| [ExploreLearn about the benefits provided by integrating Dispute Rules Content Pack for Visa application.](https://www.servicenow.com/docs/kTx4h0_1Yp9I4TVeWBMSeA "Learn how the Dispute Rules Content Pack for Visa application leverages questionnaire and mapping to ensure proper categorization and processing of disputes.") | [ConfigurePlan and configure your integration.](https://www.servicenow.com/docs/THQxWB_LVH6I3hycBgU3zQ "You can set up your implementation of the Dispute Rules Content Pack for Visa application by installing the application from the ServiceNow Store.") |
| [UseSee how agents and issuers can use Dispute Rules Content Pack for Visa to access card network rules.](https://www.servicenow.com/docs/9lBJQB_KyzW~k96RhhFFFg "Dispute agents use the Dispute Rules Content Pack for Visa's questionnaire to help customers in completing the reason code mapping. This enables the categorization of the dispute and determines eligibility according to the Visa Core Rules. Learn how agents initiate, investigate, and resolve dispute cases.") | [ReferenceGet details about the components like fields, tables, and properties.](https://www.servicenow.com/docs/nB0_dOBmFG5kgwfvGlq3Dw "Learn about the components and properties that are installed with the Dispute Rules Content Pack for Visa application.") |
[ ]

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## Request Financial Services Operations Integration with Visa on the store {#dispute-rules-content-pack-for-visa-landing-page-1__section_r4h_nkg_2yb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

Before you can use AES, you must first download it from the ServiceNow Store. When you have completed the download, you may need to clear your local cache before it appears on your instance.

## Troubleshoot and get help {#dispute-rules-content-pack-for-visa-landing-page-1__section_l4t_jnr_szb}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Learn more about how to create your own apps on the developer site.](https://developer.servicenow.com/dev.do#!/)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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