---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Explore

# Exploring Dispute Rules Content Pack for Visa {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how the Dispute Rules Content Pack for Visa application leverages questionnaire and mapping to ensure proper categorization and processing of disputes.

## Overview of the application {#exploring-the-dispute-rules-content-pack-for-visa__section_rsy_l5v_tzb}

The Dispute Rules Content Pack for Visa application:

* Provides an intake questionnaire for Visa card related disputes and guides on the dispute reason code for the disputed transactions.
* Determines eligibility for the disputed transactions based on the Visa Core Rules and Visa Product and Service Rules.
{#exploring-the-dispute-rules-content-pack-for-visa__ul_jwv_4mr_21c}

The Dispute Rules Content Pack for Visa contains the latest chargeback eligibility rules as of the April store release.

## Key benefits {#exploring-the-dispute-rules-content-pack-for-visa__section_vsy_l5v_tzb}

Some of the key benefits of using Dispute Rules Content Pack for Visa are:

* Disputes are effectively managed and resolved by the agents.
* Dispute cases are thoroughly reviewed and analyzed for optimal outcomes.
* Visa's dispute rules and guidelines are accurately applied by the agents.
* Collaborative efforts with customers ensure completion of required documentation.
* Disputes are categorized for accurate processing.
* Chargeback eligibility is determined based on the Visa Core Rules.
{#exploring-the-dispute-rules-content-pack-for-visa__ul_ktb_2zj_b1c}