---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# About Financial adjustments

# About Financial adjustments in Mastercard disputes {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Financial adjustments are tasks or activities displayed based on the policy of the transaction. In Mastercard, there are two types of financial adjustments: Financial adjustments 1 and Financial adjustments 2.

For scenarios when the Response Outcome is Resolved and the outcome is in favor of the cardholder, the dispute life cycle ends and the Financial adjustments 1 is activated. Based on the
policy, the table describes the tasks displayed as part of Financial adjustments 1.  
{#financial-adjustments__table_ngh_rqn_bgc__entry__2}

| Policy | Task |
|-|-|
| Immediate provisional credit (IPC) | A task is created to convert provisional credit to final credit, and the dispute life cycle ends for the transaction. For more information, see [Convert provisional credit to final credit](https://www.servicenow.com/docs/DzrSbsksLFqUSvJ9sBuojA "Convert the provisional credit that was issued previously to a customer to a final credit issuance."). If collaboration outcome is Resolved, and IPC was given, then a task is created to reverse provisional credit. For more information, see [Reverse provisional credit](https://www.servicenow.com/docs/LuhqqJQZGXWl6W1Hw57IOQ "Reverse the temporary credit issued by the bank to the card holder."). |
| No credit | A task is created to provide final credit to the customer, and the dispute life cycle ends for the transaction. For more information, see [Provide final credit to customer](https://www.servicenow.com/docs/9dk60RVvD2id7QO7PrAtOQ "Issue immediate final credit to the card holder."). |
| Immediate final credit (IFC) | No further action is taken, and the dispute life cycle ends for the transaction. |
[Table 1. Financial adjustments 1]

{#financial-adjustments__table_ngh_rqn_bgc}

For scenarios when the Response Outcome is Unresolved and decision is not to proceed with next stage of dispute, the Financial adjustments 2 is activated. Based on the policy the table
describes the tasks displayed as part of Financial adjustments 2.  
{#financial-adjustments__table_cyp_q5n_bgc__entry__2}

| Policy | Outcome |
|-|-|
| Immediate provisional credit (IPC) | If a provisional credit is provided earlier, the Reverse provisional credit drop-down is displayed. Based on the options selected as Yes or No, the next tasks of converting IPC to Final credit [Convert provisional credit to final credit](https://www.servicenow.com/docs/DzrSbsksLFqUSvJ9sBuojA "Convert the provisional credit that was issued previously to a customer to a final credit issuance.") or [Reverse provisional credit](https://www.servicenow.com/docs/LuhqqJQZGXWl6W1Hw57IOQ "Reverse the temporary credit issued by the bank to the card holder.") is displayed. |
| Immediate final credit (IFC) | No action is done. |
| No credit | The Issue final credit and write off drop-down is displayed. If the option selected is Yes then the next task [Provide final credit to customer](https://www.servicenow.com/docs/9dk60RVvD2id7QO7PrAtOQ "Issue immediate final credit to the card holder.") and the dispute life cycle ends for the transaction. If the option selected is No, then the chargeback is denied and the dispute life cycle ends for the transaction. |
[Table 2. Financial adjustments 2]

{#financial-adjustments__table_cyp_q5n_bgc}