---
sourceDocument: Brazil Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Manage attachments in Card Data Security

# Manage attachments in Card Data Security {#ariaid-title1}

Release version: Brazil  
Updated September 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how attachments in the contextual side panel are handled in Card Data Security.

## Attachments in Card Data Security {#manage-attachments-in-card-data-security__manage-attachments-cds-overview}

When Card Data Security is installed, the Attachments view in the contextual side panel displays attachments differently at the transaction level. It displays two tabs:

* Issuer, which shows files added by the dispute agent.
* Merchant, which shows files received from the card network, acquirer, or merchant, stored in the tokenizer service vault.
{#manage-attachments-in-card-data-security__ul_ms3_mmk_23c}

## Transaction record attachments {#manage-attachments-in-card-data-security__section_ntc_kdh_d3c}

In a transaction record for a card dispute case, attachments added by an agent are shown in the Issuer tab.

These files can be uploaded in the Attachments view, or from the task workspace.

Files that are received from card networks and stored in the tokenizer service are shown in the Merchant tab.

The files in the Merchant tab aren't stored in the ServiceNow instance; they are references to files that are stored in the tokenizer service vault to maintain PCI compliance. You can download these files to your device, or preview them directly from the
tokenizer service vault so that they are not stored in your instance.

When a file in the Merchant tab is a ZIP archive, select it to open a viewer that lists the files inside the archive. Select a file from the list to preview it in the viewer, then
select Download to save that file to your device.{#manage-attachments-in-card-data-security__section_ntc_kdh_d3c-zip-viewer}