Pre-arbitration and arbitration

The Dispute management workflow integration with Visa supports pre-arbitration and arbitration workflows. These workflows help resolve disputes between issuers and acquirers.

Workflows

An appeal can also be created by the issuer or acquirer if either party isn't satisfied with the arbitration ruling from Visa.

Pre-arbitration and arbitration follow one of two workflows.

Table 1. Pre-arbitration and arbitration workflows

Workflow name	Dispute category	Initiated by
Collaboration	Processing errors Consumer disputes	Issuer
Allocation	Fraud Authorization	Acquirer

• Allocation workflow
  The allocation workflow lets the acquirer initiate pre-arbitration and arbitration for fraud and authorization disputes.
• Collaboration workflows
  The collaboration workflow involves the issuer initiating pre-arbitration and arbitration for processing errors and consumer disputes.