---
sourceDocument: Brazil Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Report fraud

# Report fraud {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Report potential fraud on a transaction to the Visa card network. If potential fraud was flagged for a transaction during manual investigation, a transaction includes the fraud reporting task within the workflow.

## Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector{#report-fraud-visa__dispute-agent-connector-role-prereq-reuse}

## Procedure

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. In the Lists tab under Card disputes service cases, open the case list.
   * For your assigned cases, select Assigned to me.
   * For all dispute cases, select All.
   {#report-fraud-visa__choices_xtc_cfz_25b}
4. In the list, select which case you want to work on.  
   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
5. Select the transaction ID from the playbook.  
   The Investigate stage is initiated for the transaction.
6. Select the Report fraud activity.
7. Fill in the required fields in the form and any other information that you have gathered.
8. **Optional:** In the Remarks field, enter any comments.
9. Select Submit fraud.
10. Select Close task.
{#report-fraud-visa__steps_krl_rnd_vgc}

## Result

Depending on the policy rule, the task moves to the next task. The following tasks are displayed based on the policy rule.{#report-fraud-visa__table_iwy_slx_vgc__entry__2}

| Policy rule | Task displayed |
|-|-|
| Immediate Provisional Credit | Issue provisional credit |
| Immediate Final Credit | Set recovery option |
| No Credit | Alert merchant task |
| Deny | Case is denied |
[Table 1. Policy rules]

{#report-fraud-visa__table_iwy_slx_vgc}

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