---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Reverse provisional credit

# Reverse provisional credit {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reverse the temporary credit issued by the bank to the card holder.

## Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector{#reverse-provisional-credit-mc__dispute-agent-connector-role-prereq-reuse}

## Procedure

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. In the Lists tab under Card disputes service cases, open the case list.
   * For your assigned cases, select Assigned to me.
   * For all dispute cases, select All.
   {#reverse-provisional-credit-mc__choices_xtc_cfz_25b}
4. In the list, select which case you want to work on.  
   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
5. Select the Playbook tab.
6. In the Processing tab, select the transaction ID.
7. Select the  Reverse provisional credit activity.
8. On the form, fill in the required fields and any other related information that you have gathered.
9. **Optional:** Select Add file to attach supporting documents to the task.  
   Note:  
   You must upload a single `.zip` file whenever you submit documents to Mastercard. For more information, see [Mastercard document requirements](https://www.servicenow.com/docs/ouaPTKvZ1Y8MpKs8IaK55A "Learn about Mastercard requirements for dispute supporting documents and images.").
10. Select Close task.
{#reverse-provisional-credit-mc__steps_yqc_q15_n2c}

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