---
sourceDocument: Brazil Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Unable to sign or submit the WSUD document

# Unable to sign or submit the WSUD document {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This reference topic provides troubleshooting steps to resolve a customer or contact being unable to sign or submit the Written Statement for Unauthorized Debit (WSUD) document.

## Condition

A Customer or Contact can view the document after selecting Sign document in the playbook but is unable to sign or submit the document.  

## Cause

The Signature Pad plugin (com.snc.signaturepad) isn't installed or is inactive.

## Remedy

### Procedure

1. Verify the Signature Pad plugin is installed and active.
2. Ask the customer or contact to reopen the document after activating the plugin.