---
sourceDocument: Brazil Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Unsupported features in Dispute Management

# Unsupported features in Dispute Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn about features in Dispute Management that are currently not supported.

[Review chargeback response and decide on pre-arbitration or arbitration](https://www.servicenow.com/docs/PEKr7DiqkPzp3OkjmvFC6A "Review second presentment for the chargeback and initiate pre-arbitration or arbitration, as required for the dispute workflow of the Chargeback stage. For Mastercard transaction chargeback, you can skip raising the pre-arbitration and directly raise the arbitration request.")
:   After submitting a Mastercard pre-arbitration request and waiting for a response, you currently cannot skip the wait period and escalate directly to arbitration.