--- sourceDocument: Australia Financial Services Operations sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations Release : - australia ft:locale : - en-US ft:publication_title : - Australia Financial Services Operations ft:clusterId : - finso bundleId : - finso workflow : - Customer and Industry --- # Components installed # Components installed with Financial Services Card Operations {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Components Installed with Financial Services Card Operations The Financial Services Card Operations application installs several essential components, including user roles, plugins, store applications, and tables, which enhance functionality for credit card operations and dispute management. This setup enables streamlined operations in financial services, particularly in Australia, and is designed for easy integration into existing systems. Show full answer Show less ## Key Features * **Plugins:** The application installs the Customer Service plugin which allows the extension of tables from Customer Service Management into the Financial Services Operations applications. * **Store Applications:** Key store applications include: * **Financial Services Operations Core:** Manages customer data for credit card requests. * **Financial Services Credit Operations:** Facilitates management of Credit Risk Assessment tasks. * **Guided Decisions Experience:** Provides Guided Decisions features for enhanced decision-making. * **Document Processor:** Manages document service tasks related to card operations workflows. * **Roles:** A variety of roles are installed, including: * **Credit Card Admin:** Manages credit card roles and data access. * **Credit Card Agent:** Views and manages credit card cases. * **Credit Card Contributor:** Submits requests and tracks case status. * **Card Dispute Manager:** Oversees dispute management functions and analytics. * **Tables:** Important tables include: * **Card Base:** Extends the Case table for credit card services. * **Credit Card Service:** Stores all credit card service cases. * **Dispute Service:** Manages dispute service cases and transactions. ## Key Outcomes The installation of these components allows ServiceNow customers to efficiently manage credit card operations, enhance customer service, and streamline dispute resolutions. By integrating these features, organizations can expect improved workflow management, better data handling, and a more cohesive approach to financial services operations. Several types of components are installed with the installation of the Financial Services Card Operations application, including tables and user roles. The application also installs related plugins and store applications if they are not already installed. Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). Demo data is available for this application. ## Plugins installed {#installed-with-card-operations__section_dr4_2sw_llb} {#installed-with-card-operations__table_qdc_ksw_llb__entry__2} | Plugin | Description | |-|-| | Customer Service \[com.sn_customerservice\] | Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications. | [Table 1. Plugins installed with the Financial Services Card Operations application] {#installed-with-card-operations__table_qdc_ksw_llb} ## Store applications installed {#installed-with-card-operations__section_fvr_gtw_llb} {#installed-with-card-operations__table_ulz_4tw_llb__entry__2} | Store application | Description | |-|-| | Financial Services Operations Core | Stores the customer data that is needed to make credit card requests. For more information, see [Financial Services Operations Core](https://www.servicenow.com/docs/XGeC6_YkarhvSF2L5mFtcg "The Financial Services Operations (FSO) Core application provides a framework to enable financial institutions to organize and manage their data effectively to meet their business needs. This section introduces FSO Core and explains its purpose and key data design components."). | | Financial Services Credit Operations | Enables management of Credit Risk Assessment tasks that are used in the card operations workflows. For more information, see [Components installed with Financial Services Credit Operations](https://www.servicenow.com/docs/tSga2Qj7P~fB8uysfOB0CQ "Several types of components are installed with the installation of the Financial Services Credit Operations application, including tables and user roles."). | | Guided Decisions Experience | Allows customers to use Guided Decisions with Playbooks, Recommended Actions, and other features. For more information, see [Configuring Guided Decisions](https://www.servicenow.com/docs/access?context=setting-up-guided-decisions&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | | Document Processor | Enables management of document services tasks that are used in card operations workflows. For more information, see [Integrating with Document Processor](https://www.servicenow.com/docs/LZO6l08EG9aGT0IsP_UF6g "ServiceNow Financial Services Document Processor enables other Financial Services Operations applications to collect and verify documents that are used in workflows across these applications. You can submit documents for verification​, and request deferment​ or exception."). | [Table 2. Store applications installed with the Financial Services Card Operations application] {#installed-with-card-operations__table_ulz_4tw_llb} ## Roles installed {#installed-with-card-operations__section_wly_yyh_wdb} {#installed-with-card-operations__table_u1t_gb1_wdb__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Credit card admin \[sn_bom_credit_card.admin\] | Application-specific system administrator role that can: * Grant card operations roles * Delete credit card cases and tasks * Has read, write, and create access to credit card data. {#installed-with-card-operations__ul_kjh_zh2_gmb} Note: The sn_bom.admin role contains the sn_bom_credit_card.admin role when the Financial Services Card Operations application is installed. | sn_bom_credit_card.agent | | Credit card agent \[sn_bom_credit_card.agent\] | * View the overall status of credit card cases * Work on credit card cases and tasks {#installed-with-card-operations__ul_pdp_wj2_gmb} | * sn_ind.write * sn_bom_credit_asmt.viewer * sn_bom_credit_card_account.viewer * sn_bom_document.viewer * sn_esm_agent {#installed-with-card-operations__ul_km5_wp4_ylb} | | Credit card contributor \[sn_bom_credit_card.contributor\] | * Submit credit card requests * View the status of credit card cases, credit assessment tasks, and document services tasks * Work on credit card case and collect inbound documents for accounts managed by them till the New stage {#installed-with-card-operations__ul_ikz_h32_gma} Important: For the contributor role to work, it must be combined with one of the CSM Contributor users roles. For more information, see [Roles and Personas](https://www.servicenow.com/docs/MTIqpkRRyB1b1FlKdColFw "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles."). | * sn_sla_definition_read * sn_bom.b2c_contributor * sn_bom_credit_asmt.b2c_viewer * sn_bom_credit_card_account.viewer * sn_bom_document.b2c_viewer * sn_customerservice.csm_workspace_user {#installed-with-card-operations__ul_k3h_1bb_xrb} | | Credit card agent connector \[sn_bom_credit_card.agent_connector\] | * Submit credit card requests * Work on credit card and tasks to fulfil card requests for accounts managed by them {#installed-with-card-operations__ul_avh_sy1_wrb} Important: For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://www.servicenow.com/docs/MTIqpkRRyB1b1FlKdColFw "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles."). | * sn_sla_definition_read * sn_bom_credit_asmt.b2c_viewer * sn_bom.viewer * sn_bom_credit_card_account.viewer * sn_bom.agent * sn_bom_document.b2c_viewer * sn_customerservice.csm_workspace_user {#installed-with-card-operations__ul_uz1_cdb_xrb} | | Credit card viewer \[sn_bom_credit_card.viewer\] | View credit card cases and related data | * sn_ind.write * sn_customerservice.case_viewer * sn_bom.credit_card_account_viewer {#installed-with-card-operations__ul_xp2_kq4_ylb} | | Credit card account viewer \[sn_bom.credit_card_account_viewer\] | View credit card data entities. | | | Card dispute manager \[sn_bom_credit_card.dispute_manager\] | * Manage dispute functions * View the Performance Analytics reports in the dashboard * Use Process Mining projects for dispute management processes {#installed-with-card-operations__ul_lzq_q1r_5tb} | sn_bom_credit_card.dispute_agent | | Card dispute agent \[sn_bom_credit_card.dispute_agent\] | * View status of dispute cases * Work on dispute cases and tasks {#installed-with-card-operations__ul_fjg_fbr_5tb} | * sn_bom.customer_data_viewer * sn_bom.account_data_viewer * sn_bom.credit_card_account_viewer * sn_bom.b2b_agent * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer * sn_bom.b2c_agent {#installed-with-card-operations__ul_n2t_bdr_5tb} | | Card dispute agent connector \[sn_bom_credit_card.dispute_agent_connector\] | * Submit dispute requests * Work on dispute tasks to resolve requests for accounts managed by them {#installed-with-card-operations__ul_h11_jbr_5tb} Important: For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://www.servicenow.com/docs/MTIqpkRRyB1b1FlKdColFw "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles."). | * sn_sla_definition_read * sn_bom.customer_data_viewer * sn_bom.viewer * sn_bom.account_data_viewer * sn_bom.credit_card_account_viewer * sn_bom.agent * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer {#installed-with-card-operations__ul_hrz_mdr_5tb} | | Card dispute viewer \[sn_bom_credit_card.dispute_viewer\] | View dispute cases and related data | * sn_bom.service_definition_read * sn_bom.customer_data_viewer * sn_bom.account_data_viewer * sn_bom.credit_card_account_viewer * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer {#installed-with-card-operations__ul_vmg_vdr_5tb} | [Table 3. Roles installed with the Financial Services Card Operations application] {#installed-with-card-operations__table_u1t_gb1_wdb} ## Tables installed {#installed-with-card-operations__section_s1x_dzh_wdb} {#installed-with-card-operations__table_fbz_45z_vdb__entry__2} | Table | Description | |-|-| | Card Base \[sn_bom_card_base\] | Credit Card Service table extends the Card Base table. Card Base table extends the Case \[sn_customerservice_case\] table. | | Credit Card Service \[sn_bom_credit_card_service\] | Stores all credit card service cases. This table extends the Card Base \[sn_bom_card_base\] table. | | Credit Card Task \[sn_bom_credit_card_task\] | Stores all credit card tasks. This table extends the Financial Task \[sn_bom_task\] table. | | Dispute Service \[sn_bom_credit_card_disputes_service\] | Stores all dispute service cases. This table extends the Card Base \[sn_bom_card_base\] table. | | Dispute Task \[sn_bom_credit_card_disputes_task\] | Stores all dispute tasks. This table extends the Financial Task \[sn_bom_task\] table. | | Dispute Transaction \[sn_bom_credit_card_disputes_transaction\] | Stores all dispute transactions. | | Visa Dispute Intake \[sn_bom_visa_cp_visa_dispute_questionnaire\] | Stores all Visa Dispute Questionnaire questions and responses. Extends the Intake Form \[sn_evnt_inq_qtn\] table. | | Visa Dispute Cardholder Intake \[sn_bom_visa_cp_visa_dispute_cardholder_intake\] | Stores Visa Dispute Questionnaire questions and responses submitted by consumers, such as a dispute playbook on a service portal. See [Create a dispute case with Dispute Intake in Portal](https://www.servicenow.com/docs/oAeREMhgdn4gyNrY9n2uKA "Whether you're a contact or a consumer, you can create a dispute case with a step-by-step guidance for the case flow process in either the Customer Service Portal or Consumer Service Portal, respectively.") for more information. Extends the Visa Dispute Intake \[sn_bom_visa_cp_visa_dispute_questionnaire\] table. | [Table 4. Tables installed with the Financial Services Card Operations application] {#installed-with-card-operations__table_fbz_45z_vdb} **Related concepts** * [Overview of the Dispute Management workflow](https://www.servicenow.com/docs/cydShZ~3x8K9qiy8u9YLtg "ServiceNow Dispute Management enables efficient card and non-card transaction dispute resolution, enhanced compliance, and streamlined customer experiences.")