---
sourceDocument: Brazil Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Understanding FSO Core relationships

# Understanding FSO Core relationships {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Understanding FSO Core relationships

The Financial Services Operations (FSO) Core application provides a foundational data model used across Financial Services Operations applications.
It can be installed independently for a basic configuration or automatically with other FSO applications.
Understanding the core tables and their relationships enables effective data management and improved system functionality within ServiceNow.
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## Key Features

* **Plugin Dependencies:** FSO Core depends on several plugins including Customer Service Management (CSM), Expanded Model and Asset Classes, and Install Base.
* **CMDB Integration:** Starting with the Vancouver release, FSO Core model tables use child tables of the Expanded Model and Asset's `cmdbserviceproductmodel` to classify service models within the Configuration Management Database (CMDB).
* **Data Model Structure:** The FSO Core data model consists of multiple related tables that define customers, products, services, and cases, enhancing integration with ServiceNow AI Platform, CSM, and CMDB applications.

## Tables and Relationships

The FSO Core data model leverages a set of key ServiceNow tables to represent various entities:

* **Business Location \[sncsmbusinesslocation\]:** Stores business location records (CSM).
* **Case \[sncustomerservicecase\]:** Manages patient-related cases linked to customer contacts (CSM).
* **Consumer and Profiles \[csmconsumer, sncsmconsumerprofile\]:** Represent patient and consumer records and their profiles (CSM).
* **Household Member \[csmhouseholdmember\]:** Tracks patients within households (CSM).
* **Location \[cmnlocation\]:** Stores addresses linked to patients (ServiceNow AI Platform).
* **Product Specification and Characteristics \[snprdpmspecification, snprdpmspecificationcharacteristic\]:** Define product attributes and options sold by service providers (CSM and AI Platform).
* **Sold Product \[sninstallbasesoldproduct\]:** Represents products purchased by customers, referencing CMDB model tables (CSM).
* **Task \[task\]:** Provides standard fields extended by related tables to track activities and processes (ServiceNow AI Platform).

## Practical Benefits for ServiceNow Customers

By understanding FSO Core relationships, customers can:

* Effectively manage financial services data by utilizing a comprehensive and integrated data model.
* Leverage out-of-the-box integrations with Customer Service Management and Configuration Management Database to unify customer, product, and service information.
* Customize or extend the data model confidently, knowing how key tables relate and support various business scenarios.
* Ensure compliance with updated ServiceNow architecture standards, such as the use of CMDB service product models starting with the Vancouver release.  
This section describes the key tables in FSO Core and their relationships. Understanding these relationships helps you manage data effectively and enhances system functionality.
The Financial Services Operations Core application is automatically installed with any of the  Financial Services Operations applications but can also be installed independently for a basic configuration using only its data model.  
The following table lists this application's dependencies:{#fso-core-relationships__table_zvl_jfy_qdc__entry__2}

| Name | Value |
|-|-|
| Customer Service Management (CSM) | com.sn_customerservice |
| Expanded Model and Asset Classes | com.sn_ent |
| Install Base | com.snc.install_base |
[Table 1. Plugin dependencies for Financial Services Operations Core]

{#fso-core-relationships__table_zvl_jfy_qdc}  
Important:  
Starting with the Vancouver release, the Financial Services Operations Core model tables will use child tables of Expanded Model and Asset's base Service model \[cmdb_service_product_model\] to classify different service models within the Configuration Management Database (CMDB). For more information, see [Expanded Model and Asset Classes](https://www.servicenow.com/docs/access?context=enterprise-model-asset-classes-app&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US)

## Financial Services Operations Core data model diagram {#fso-core-relationships__section_pg5_lfm_5cc}

The following diagram shows the tables and their relationships that build the Financial Services Operations Core data model.  
Figure 1. Financial Services Operations Core table relationship

## Using ServiceNow AI Platform, Customer Service Management (CSM) tables {#fso-core-relationships__section_kbn_4n1_ltb}

The Financial Services Operations data model uses the following tables included within the ServiceNow AI Platform, Customer Service Management (CSM), and Configuration Management Database (CMDB) applications to store data.
{#fso-core-relationships__table_q2y_mtg_2qb__entry__3}

| Table | Description | Application |
|-|-|-|
| Business location \[sn_csm_business_location\] | Provides the business location records. | CSM |
| Case \[sn_customerservice_case\] | Provides the cases for patients associated with customer contact records. | CSM |
| Characteristic \[sn_prd_pm_characteristic\] | Provides the attributes available for a product. | CSM |
| Characteristic Option \[sn_prd_pm_characteristic_option\] | Provides the options for attributes available for a product. | CSM |
| Consumer \[csm_consumer\] | Provides patient records associated with consumer records. | CSM |
| Consumer profile \[sn_csm_consumer_profile\] | Provides multiple consumer profiles. | CSM |
| Household Member \[csm_household_member\] | Provides records of the patient members who have been added to a household. | CSM |
| Location \[cmn_location\] | Provides addresses associated with a patient. | ServiceNow AI Platform |
| Product Specification \[sn_prd_pm_specification\] | Defines, at a functional level, a product a service provider sells to the customer. | CSM |
| Sold product \[sn_install_base_sold_product\] | Provides the product purchased by a patient as a customer and references the Product Model \[cmdb_model\] table or Service Model \[cmdb_service_product_model\] table for a customer (customer account or consumer). | ServiceNow AI Platform |
| Specification \[sn_prd_pm_specification\] | Provides the base table for specifications included in the industry vertical applications. | CSM |
| Specification Characteristic \[sn_prd_pm_specification_characteristic\] | Provides the characteristics for product, service, and resource specifications. | CSM |
| Task \[task\] | Provides a series of standard fields used on each of the tables that extend it. | ServiceNow AI Platform |
[Table 2. ServiceNow AI Platform, CSM, and Configuration Management Database (CMDB) tables used in the Financial Services Operations data model]

{#fso-core-relationships__table_q2y_mtg_2qb}