---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Personal Lines Servicing

# Personal Lines Servicing {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®
Personal Lines Servicing enables underwriters and processors in your financial institution to quickly resolve personal insurance policy service requests, and can help you transform your middle and back-office insurance
policy operations.

## Request apps on the Store {#fso-ins-personal-policy-ops-landing-page__id_bcn_f2q_snb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#fso-ins-personal-policy-ops-landing-page__inline-send-to-store}

## Get started {#fso-ins-personal-policy-ops-landing-page__section_pch_nzg_5kb}

|-|-|-|
| [Explore Learn about how customers, insurance agents, and policy processors use Personal Lines Servicing.](https://www.servicenow.com/docs/1fymai1CI2BhekfjdP~Nqg "Contributors, processors, and underwriters can use Personal Lines Servicing to create and manage service requests for personal insurance policies.") | [ConfigureConfigure Personal Lines Servicing.](https://www.servicenow.com/docs/c13k4o0f2S1q6hbyY1kWlA "Review the components that are installed with the Personal Lines Servicing application and modify as needed for your organization's business needs.") | [UseManage and use Personal Lines Servicing.](https://www.servicenow.com/docs/SxrRMuABFBoBZ0W2IIJfEw "Learn how the following roles use Personal Lines Servicing to update policies, change coverages, review and approve underwriting, and send documents for personal policies.") |
| [Analytics and Reporting Monitor key statistics and track performance with preconfigured dashboard.](https://www.servicenow.com/docs/SBGVQYhRo6nkvCeEuxDDXw "Personal Lines Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.") | [Reference Get details about components such as roles, tables, plugins, and store applications that are installed.](https://www.servicenow.com/docs/I6RGqXR2p9rJus3BbAneFg "Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install thePersonal Lines Servicing application.") |   |
|   |   |   |
[ ]

{#fso-ins-personal-policy-ops-landing-page__table_iwv_lpv_klb}
* **[Exploring Personal Lines Servicing](https://www.servicenow.com/docs/1fymai1CI2BhekfjdP~Nqg)**   
  Contributors, processors, and underwriters can use Personal Lines Servicing to create and manage service requests for personal insurance policies.
* **[Install Personal Lines Servicing](https://www.servicenow.com/docs/AKc4c1vPNx80zv9yhBOaHw)**   
  You can install the Personal Lines Servicing (sn_ins_policy_b2c) application if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Configure Personal Lines Servicing](https://www.servicenow.com/docs/c13k4o0f2S1q6hbyY1kWlA)**   
  Review the components that are installed with the Personal Lines Servicing application and modify as needed for your organization's business needs.
* **[Using Personal Lines Servicing](https://www.servicenow.com/docs/SxrRMuABFBoBZ0W2IIJfEw)**   
  Learn how the following roles use Personal Lines Servicing to update policies, change coverages, review and approve underwriting, and send documents for personal policies.
* **[Analytics and reporting for Personal Lines Servicing](https://www.servicenow.com/docs/SBGVQYhRo6nkvCeEuxDDXw)**   
  Personal Lines Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.
* **[Personal Lines Servicing reference](https://www.servicenow.com/docs/I6RGqXR2p9rJus3BbAneFg)**   
  Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install thePersonal Lines Servicing application.