---
sourceDocument: Brazil Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Install

# Install Agentic Contact Center for Insurance {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you have the admin role, you can install the Agentic Contact Center for Insurance application (sn_ins_csr).

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
{#install-agentic-contact-center-for-insurance__ul_ddr_vkt_pfc}

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Agentic Contact Center for Insurance application (sn_ins_csr) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.

   In the list next to the Install button, the versions that are available are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-agentic-contact-center-for-insurance__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Select Install.

## Result

The application is installed.

## What to do next

Configure Agentic Contact Center for Insurance for your workspace. For more information, see [Configure Agentic Contact Center for Insurance](https://www.servicenow.com/docs/_VtcwZAZmt4YFFvfPp8zKw "Configure Agentic Contact Center for Insurance by integrating your CCaaS provider, setting up AI-powered customer profile and contextual summarization, and enabling AI agents with knowledge graph tags and knowledge base articles.").

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