---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Claim incidents

# Claim incidents {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can create a Claim Incident \[sn_ins_claim_property\] table that records the details of a particular claim in the Insurance claims application.  
The Insurance claims application includes four incident tables in the base system:

* Claim incident \[sn_ins_claim_property\] table
* Baggage incident \[sn_ins_claim_baggage\] table
* Trip incident \[sn_ins_claim_trip\] table
* Injury incident \[sn_ins_claim_injury\] table
{#claim-incidents__ul_mk1_yq5_zcc}

These tables contain the fields that are specific to their incident types.

You can use an existing table to store incidents for your claims process, or you can create a new incident table. For example, your workflow may need to handle different incident types, such as property damage, medical emergencies,
or environmental claims. You can create and configure custom incident tables that are tailored to those specific incident types.

After creating the incident table, you can define the relationship of the table with the respective service definition by using the [Claim Incident Configuration table](https://www.servicenow.com/docs/QIm5wpzN3pZg0lj~WhBr7g "Associate the service definition of a case with the incident and adjuster task service definitions by using the Claim Incident Configuration [sn_ins_claim_incident_config] table in the Insurance claims application.").
**Related concepts**   

* [Claim Incident Configuration table](https://www.servicenow.com/docs/QIm5wpzN3pZg0lj~WhBr7g "Associate the service definition of a case with the incident and adjuster task service definitions by using the Claim Incident Configuration [sn_ins_claim_incident_config] table in the Insurance claims application.")  
**Related reference**   

* [Components installed with Insurance claims](https://www.servicenow.com/docs/JixpRFpZUxa8qYTAL5t32Q "Several types of components are installed with the activation of the Insurance claims application.")
* [Insurance Claims Core tables](https://www.servicenow.com/docs/owJ~g6CbxgYJuX41BBJfng "This section explains the insurance tables in Insurance Claims Core and how they handle insurance data.")