---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Create an insurance policy

# Create an insurance policy {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a policy record in the system that represents the agreement between the insurance provider and the customer by using the Insurance claims application.

## Before you begin

An insurance product model, a coverage specification, and an insurance policy table that extends the Insurance Policy (sn_bom_ins_policy) table are required. For more information, see the following topics:

* [Insurance product models](https://www.servicenow.com/docs/XO7zd9XhSCmV13cdVl2W6A "Use an insurance product model to customize the essential features, terms, conditions, and coverages that an insurance policy offers by using the Insurance claims application. You must first establish an insurance product model before you can create an insurance policy.")
* [Coverage specification](https://www.servicenow.com/docs/7zHOTzPHFFtU51HUWybCyw "Learn how an insurance policy defines the specific protections or risk coverages for your customers by using the Insurance claims application.")
* [Create an insurance policy table](https://www.servicenow.com/docs/_Mr2T6u~aWC2gZAglhoRiQ "Create a table that extends the Insurance Policy (sn_bom_ins_policy) table in the Insurance claims application. You use this table to hold all the information about insurance policies of a particular type that you sold to your customers. Creating tables helps to ensure that each type of policy is properly organized and maintained within the system.")
{#create-an-insurance-policy-for-a-consumer__ul_p4z_3z4_zcc}

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionTables.
2. Open the list view of the insurance policy table that you want to create a policy for.
3. Select New.
4. On the form, fill in the fields.  
   {#create-an-insurance-policy-for-a-consumer__table_alw_3xw_2dc__entry__2}

   | Field | Description |
   |-|-|
   | Product | Insurance product model. |
   | Name | Name of the insurance policy. |
   | Policy number | Unique identifier of the policy. |
   | Policy holder | Customer that owns the policy. |
   | Effective date | Effective date of the policy. The date is set to either the current date or the past. |
   | Expiration date | Date when the policy expires. |
   | Status | Status of the policy. Active policies are set to In Force. Policies that aren't In Force are ignored when creating a case. |
   [Table 1. Insurance policy form]

   {#create-an-insurance-policy-for-a-consumer__table_alw_3xw_2dc}
5. Select Update.

## What to do next

Apply coverage to an insurance policy. For more information, see [Apply coverages to an insurance policy](https://www.servicenow.com/docs/pO9J9J5OPM8EvHcwVQbO2Q "Define the coverages for an insurance policy by using the Insurance claims application. You can define what coverages types and coverage options apply to a customer's insurance policy.").

*[\>]: and then