---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Insurance policies in Insurance claims

# Insurance policies in Insurance claims {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

In Financial Services Operations, the Insurance Policy (sn_bom_ins_policy) table is the base table for all insurance policies. Whenever a new type of policy is introduced in Insurance claims, you create a dedicated table for that insurance policy type.

The Insurance claims application includes a personal travel policy and a commercial travel policy as offerings from the base system. Each policy has a separate table that you use to manage these specific policies. This
structured approach helps to ensure that each type of policy is properly organized and maintained within the system.

You can grant specific agents access to read particular policies. By creating separate tables and read or write roles for different insurance policy types or tables, you can control the permissions more effectively by ensuring that
only authorized agents can view the policies that are relevant to their roles.
**Related tasks**   

* [Create an insurance policy table](https://www.servicenow.com/docs/_Mr2T6u~aWC2gZAglhoRiQ "Create a table that extends the Insurance Policy (sn_bom_ins_policy) table in the Insurance claims application. You use this table to hold all the information about insurance policies of a particular type that you sold to your customers. Creating tables helps to ensure that each type of policy is properly organized and maintained within the system.")
* [Create a role to access insurance policy tables](https://www.servicenow.com/docs/EscJWv4b5vWOJYLgunc12g "Create a role to enable an authorized agent to access tables that extend the Insurance Policy (sn_bom_ins_policy) table by using the Insurance claims application. By creating a role, you ensure that only authorized agents can view the policies that are relevant to their roles.")
* [Create an insurance policy](https://www.servicenow.com/docs/3A70jqJsueaSX9iTjGfDFQ "Create a policy record in the system that represents the agreement between the insurance provider and the customer by using the Insurance claims application.")