---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Personal Lines Claims

# Personal Lines Claims {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Personal Lines Claims application enables your organization to
quickly set up the various stages of the claim process, starting from first notice of loss to
claim closure.

|-|-|
| [Explore Learn about how processors and adjusters use Personal Lines Claims.](https://www.servicenow.com/docs/glCtT~lk0JKmOb_KC5LTeg "Learn how the first-notice-of-loss (FNOL) representatives, processors, adjusters, special investigation agents, and managers can use the Personal Lines Claims application to create and manage personal insurance claims.") | [Set up Set up Personal Lines Claims](https://www.servicenow.com/docs/ds~DOcSMBIWIYv8KSBbD9g "Install and configure Personal Lines Claims so that your first-notice-of-loss (FNOL) representatives, processors, adjusters, and others can begin servicing your personal insurance claims.") |
| [Reference Get details about components such as roles, tables, plugins, and store applications that are installed.](https://www.servicenow.com/docs/nMCU1N8o3oPm0Sims1kgIw "Several types of components are installed with activation of the sn_ins_claim_pers plugin, including plugins, tables, and user roles.") | [Analytics and Reporting Monitor key statistics and track performance with preconfigured dashboard.](https://www.servicenow.com/docs/fpu00gcmb1YelifvMapYGQ "The Platform Analytics Solution contains prepackaged Performance Analytics content that you can use with other ServiceNow AI Platform products. The solution provides you with data visualizations that help you to improve your business processes and quantify the value of your self-services.") |
[ ]