---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Reference

# Components installed with Intelligent Servicing for Fraud {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

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## Summary of Components installed with Intelligent Servicing for Fraud

The Intelligent Servicing for Fraud (snbomfraud) plugin installs various components essential for managing and investigating fraud cases within ServiceNow.
These components include plugins, store applications, user roles, tables, and decision tables, all designed to streamline fraud detection, investigation, and resolution processes.
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## Plugins Installed

* **Customer Service \[com.sncustomerservice\]**: Enables extension of tables from Customer Service Management into Financial Services Operations applications, allowing integrated fraud servicing capabilities.

## Store Applications Installed

* **Financial Services Operations Core**: Stores critical customer data necessary for complaint service requests related to fraud cases.
* **Playbooks for Customer Service Management**: Provides task-oriented workflow visualizations to ensure consistent handling of fraud-related business processes.

## Roles Installed

The plugin installs multiple roles tailored to fraud case management and investigation, including:

* **snbomfraud.admin**: Full CRUD permissions on fraud cases.
* **snbomfraud.agent**: Access and view fraud data as a fraud agent, with additional roles for document processing and customer data viewing.
* **snbomfraud.viewer**: View-only access to fraud cases.
* **snbomfraud.manager**: Authority to approve or reject fraud cases.
* **snbomfraud.contributor**: Create fraud cases on behalf of customers.
* **snbomfraud.agentconnector**: Create, view, and edit fraud cases, and collaborate with consumers on case resolution.

## Tables Installed

* **Fraud Case \[snbomfraudcase\]**: Central table storing alerts flagged by external fraud detection, as well as logged and investigated fraud cases. It extends the Financial Services Base table, which itself extends the Case table.
* **Fraud Task \[snbomfraudtask\]**: Contains subtasks related to fraud case investigations, such as reporting and write-offs, extending the Financial Task table.
* **Fraud Transaction \[snbomfraudtransaction\]**: Stores transaction details and business rule outcomes throughout the fraud case lifecycle.

## Decision Tables Installed

* **Card fraud policy rules**: Determine if a transaction investigation is allowed and assess customer liability.
* **Card fraud risk evaluation rules**: Evaluate the risk level associated with transactions.
* **Fraud investigation routing rules**: Decide whether to route cases to the Fraud investigator group.

These components collectively enable ServiceNow customers to effectively detect, manage, and resolve fraud cases with integrated workflows, role-based access control, and automated decision-making rules.  
Several types of components are installed with the activation of the Intelligent Servicing for Fraud (sn_bom_fraud) plugin, including tables, user roles,
and scheduled jobs.

## Plugins installed {#installed-with-intelligent-servicing-fraud__section_dr4_2sw_llb}

{#installed-with-intelligent-servicing-fraud__table_qdc_ksw_llb__entry__2}

| Plugin | Description |
|-|-|
| Customer Service \[com.sn_customerservice\] | Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications. |
[Table 1. Plugins installed with the Intelligent Servicing for Fraud application]

{#installed-with-intelligent-servicing-fraud__table_qdc_ksw_llb}

## Store applications installed {#installed-with-intelligent-servicing-fraud__section_fvr_gtw_llb}

{#installed-with-intelligent-servicing-fraud__table_ulz_4tw_llb__entry__2}

| Store application | Description |
|-|-|
| Financial Services Operations Core | Stores the customer data that is needed to make complaint service requests. For more information, see [Financial Services Operations Core](https://www.servicenow.com/docs/XGeC6_YkarhvSF2L5mFtcg "The Financial Services Operations (FSO) Core application provides a framework to enable financial institutions to organize and manage their data effectively to meet their business needs. This section introduces FSO Core and explains its purpose and key data design components."). |
| Playbooks for Customer Service Management | Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see . |
[Table 2. Store applications installed with the Intelligent Servicing for Fraud application]

{#installed-with-intelligent-servicing-fraud__table_ulz_4tw_llb}

## Roles installed {#installed-with-intelligent-servicing-fraud__section_mss_dsp_bwb}

{#installed-with-intelligent-servicing-fraud__table_qzw_m3l_4pb__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| sn_bom_fraud.admin | creates, reads, updates, and deletes (CRUD) operations on fraud cases. | * decision_table_admin * sn_bom.service_definition_admin * sn_bom_fraud.agent * sn_doc_processor.admin {#installed-with-intelligent-servicing-fraud__ul_d3z_p5z_vdb} |
| sn_bom_fraud.agent | Accesses and views fraud data as a fraud agent. | * sn_doc_processor.agent * sn_bom.customer_data_viewer * sn_bom.account_data_viewer * sn_bom.credit_card_account_viewer * sn_bom.b2b_agent * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer * sn_bom.b2c_agent {#installed-with-intelligent-servicing-fraud__ul_jql_5g4_bwb} |
| sn_bom_fraud.viewer | Grants access to view fraud cases. | * sn_bom.service_definition_read * sn_bom.customer_data_viewer * sn_bom.account_data_viewer * sn_bom.credit_card_account_viewer * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer {#installed-with-intelligent-servicing-fraud__ul_zfb_x34_bwb} |
| sn_bom_fraud.manager | Approves or rejects fraud cases. | sn_bom_fraud.agent |
| sn_bom_fraud.contributor | Creates a fraud case on behalf of the customer. | * sn_bom.account_viewer * sn_doc_processor.collector * sn_bom.ref_data_viewer * sn_bom.service_viewer * sn_bom.service_definition_read * sn_sla_definition_read * sn_bom.credit_card_account_viewer * sn_customerservice.csm_workspace_user * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer {#installed-with-intelligent-servicing-fraud__ul_cpd_fj4_bwb} |
| sn_bom_fraud.agent_connector | Creates, views, and edits fraud cases and works with consumers to resolve cases. | * sn_doc_processor.agent * sn_sla_definition_read * sn_bom.customer_data_viewer * sn_bom.viewer * sn_bom.account_data_viewer * sn_bom.credit_card_account_viewer * sn_bom.agent * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer {#installed-with-intelligent-servicing-fraud__ul_hqz_2k4_bwb} |
[Table 3. Roles installed with the Intelligent Servicing for Fraud application]

{#installed-with-intelligent-servicing-fraud__table_qzw_m3l_4pb}

## Tables installed {#installed-with-intelligent-servicing-fraud__section_hgv_fsp_bwb}

{#installed-with-intelligent-servicing-fraud__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| Fraud Case \[sn_bom_fraud_case\] | Stores all alerts that are flagged by the external fraud detection systems. This table is also used to log and investigate fraud cases that are reported by customers or by external entities such as the law enforcement agency or regulators in a country. The Fraud Case table extends the Financial Services Base table. Services Base table extends the Case \[sn_customerservice_case\] table. |
| Fraud Task \[sn_bom_fraud_task\] | Stores all fraud tasks. This table is used by fraud agents as a subtask to complete their fraud cases. For example, write off and report to risk and compliance. The Fraud Task table extends the Financial Task \[sn_bom_task\] table. |
| Fraud Transaction \[sn_bom_fraud_transaction\] | Stores the fraud transaction information and outcome of business rules that are triggered at various stages in the life cycle of the case. |
[Table 4. Tables installed with the Intelligent Servicing for Fraud application]

{#installed-with-intelligent-servicing-fraud__table_fbz_45z_vdb}

## Decision tables installed {#installed-with-intelligent-servicing-fraud__section_c4b_bzj_xlb}

{#installed-with-intelligent-servicing-fraud__table_y2n_fzj_xlb__entry__2}

| Name | Description |
|-|-|
| Card fraud policy rules | Rules to decide whether investigation is allowed for a transaction and to determine its associated customer liability. |
| Card fraud risk evaluation rules | Rules to determine risk associated with a transaction. |
| Fraud investigation routing rules | Rules to decide whether to route case to Fraud investigator group or not. |
[Table 5. Decision tables installed with the Intelligent Servicing for Fraud application]

{#installed-with-intelligent-servicing-fraud__table_y2n_fzj_xlb}