---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Agentic Contact Center for Insurance

# Agentic Contact Center for Insurance {#ariaid-title1}

* Release version: Australia
* 
* Updated May 28, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agentic Contact Center for Insurance enables insurance CSR agents to handle customer interactions more effectively by providing an AI-powered, unified workspace that displays customer summaries and interaction history.
Agents can view previous cases and interactions in a single interface, reducing manual research and switching between applications during customer calls.

## Get started {#landing-agentic-contact-centre-for-insurance__cf-app-landing-get-started}

|-|-|
| [ExploreLearn more about the benefits and features of Agentic Contact Center for Insurance.](https://www.servicenow.com/docs/BuA4UnDW7PIU1cKLyMZoKw "Insurance customer service representatives (CSRs) can use Agentic Contact Center for Insurance to handle customer interactions from a single AI-enhanced workspace that consolidates policy data, live call transcripts, and AI-generated guidance. It reduces application switching and research time, improves interaction quality, and eliminates the complexity of managing multiple applications simultaneously. The details displayed in the workspace are based on the scope of the CSR role.") | [ConfigureSet up Agentic Contact Center for Insurance.](https://www.servicenow.com/docs/hPzTzkOFioMAagmBZz3Wcw "Configure Agentic Contact Center for Insurance by integrating your CCaaS provider, setting up AI-powered customer profile and contextual summarization, and enabling AI agents with knowledge graph tags and knowledge base articles.") |
| [UseRequest AI assistance during customer interactions and review customer profiles from a single workspace.](https://www.servicenow.com/docs/2wBDm0zmxwaSeRcmhopSlQ "Learn about the tasks insurance customer service representatives perform in Agentic Contact Center for Insurance to manage interactions with AI-powered assistance, review customer insurance profiles, and generate customer insights.") | [ReferenceReview details on the components installed in this application.](https://www.servicenow.com/docs/Gk7buFhteTyO7oemXWvRtg "Learn about the components and properties that are installed with Agentic Contact Center for Insurance.") |
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{#landing-agentic-contact-centre-for-insurance__table_oqh_trb_insurance}