Activate Proactive Customer Service Operations

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Activate the Proactive Customer Service plugin to use Proactive Customer Service Operations.

    Avant de commencer

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    Proactive Customer Service Operations is only available for customers who are licensed for the Customer Service Management application.

    To activate Proactive Customer Service Operations, activate the Proactive Customer Service Operations Management plugin (com.snc.proactive_cs_ops). This plugin is not active by default.

    Remarque :
    This is a ServiceNow Store plugin. You must install this plugin separately from the ServiceNow Store.

    Activating this plugin also installs the Major Issue Management, Customer Service Install Base Management, Customer Service with Service Management, Customer Service Case Action Status, and Task-Outage Relationship plugins.

    Procédure

    1. Navigate to All > System Definition > Plugins.
    2. Search for the plugin com.snc.proactive_cs_ops.
    3. Click Activate.