Create a major case

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Users with the customer service manager role can create a major case.

    Avant de commencer

    Role required: sn_customerservice_manager

    Procédure

    1. Navigate to All > Major Issue Management > Create Major Case.
    2. Fill in the fields on the Case form.
    3. In the Major Case Information form section, fill in the Business impact and Probable case fields.
    4. Click Submit.

    Que faire ensuite

    You can view all cases by navigating to Customer Service > Cases > Proactive.