Activate the Self-Service Platform Analytics Solution

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Activate the content pack plugins or ServiceNow Store application for the Platform Analytics Solution.

    Avant de commencer

    Activate the full, subscription version of Performance Analytics on the instance where you are activating this Platform Analytics Solution. You can activate Performance Analytics on a sub-production instance without purchasing a subscription. For more information, see Activate your Performance Analytics subscription.
    Remarque :
    The data for the Communities and Virtual Agent tabs on the Self-Service Analytics dashboard are generated when the Communities plugin (com.sn_communities) and Glide Virtual Agent plugin (com.glide.cs.chatbot) are activated respectively.

    Role required: admin

    Procédure

    1. Navigate to All > System Definition > Plugins.
    2. Search for Self-Service Analytics for Customer Service plugin (com.snc.pa.self_service_analytics_csm).
    3. Install the application.
      When you install this application, you also activate the following plugins:
      • Customer Service (com.sn_customerservice)
      • Self-Service Analytics PA (com.snc.pa.self_service_analytics)
      • Self-Service Analytics Core (com.snc.self-service_analytics_core)