Add an agent to the chat support assignment group

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Agents must be added to the chat support assignment group before they can receive chat requests. This assignment group is used by the Customer Service Management chat communication channel to route chat requests.

    Avant de commencer

    Role required: sn_customerservice_manager or admin

    Procédure

    1. Navigate to All > User Administration > Groups.
    2. Select Customer Service Support.
    3. In the Group Members related list, click Edit.
    4. Select the agents that you want to receive chat requests, and move them to the Customer Service Support group members list.
    5. Click Save.