Configure an email subject line prefix

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Configure a prefix to include in an email subject line that creates a case.

    Avant de commencer

    Role required: admin

    Procédure

    1. Navigate to All > Customer Service > Administration > Properties.
    2. In the Email subject prefix format for new case field, enter the prefix.
      The default prefix is Case:.
    3. Select Save.