Invoke the MatchingRuleProcessor API

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • After you create one or more matching rules, you can invoke the MatchingRuleProcessor API and run the rules.

    Avant de commencer

    Role required: sn_customerservice_agent, sn_customerservice_manager, admin

    Procédure

    • You can invoke the matching engine using the processAndGetCandidates method of the matchingRuleProcessor class.
      Pass in the task record and the number of resources. The result is an array of resource sys_ids.
    • The system processes the matching rules based on the number stored in the Execution Order field for each rule.
      The result is a list of users (sys_ids), which you can use for case routing and assignment.