Submit a tech support request

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • Raise a tech support request using either the Workplace Service Portal or the Employee Center.

    Avant de commencer

    Role required: sn_wsd_core.workplace_user

    Pourquoi et quand exécuter cette tâche

    Use the Tech support workplace service to request technical assistance for meetings at your workplace.

    Procédure

    1. Navigate to the portal from one of the following locations.
      LocationNavigation
      Workplace Service Portal
      1. Navigate to All > Workplace Core > Workplace service portal.

        The portal homepage opens.

      2. Open the Site safety category.
        1. Select Catalog.
        2. Select Browse by Categories.
        3. In the Workplace Services Catalog, select General.
        Remarque :
        If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog > General.
      3. Select Submit a maintenance request.
      Employee Center
      1. Navigate to All > Self-Service > Employee Center.
      2. On the Employee Center landing homepage, select the Workplace Services > Maintenance.
      3. Select Submit a maintenance request.
    2. On the submit a Tech support request form, fill in the details.
      Tableau 1. Tech support request form
      Field Description
      Requested for Name of the requester.

      If a workplace profile is defined for the requester, then the Building, Floor, and the Space fields are automatically filled.
      Reservation details The details of the reservation.

      Reservation details field appears only when the reservation plugin is installed.

      The reservation field is available when the added service item is available for case and reservation.

      If the reservation details are selected, then the Requested for, Date and time requested by, Building, Floor, and the Space fields are automatically filled based on the reservation.
      Date and time requested by Date and time requested for the service.
      Urgency Choose the Urgency for the tech support service.
      Impact Choose the Impact of service's unavailability.
      Building Building, that has requested for tech support service.
      Floor Floor, that has requested for tech support service.
      Space Space, that has requested for the tech support service.
    3. You can add service items to the reservation.
      Remarque :
      This option appears only if there is atleast one service item available for the specific location.

      The availability of the service items is determined based on the service items notifications. For more information about adding a workplace service item to a workplace service, refer to Add a workplace service item to a workplace service

    4. Click Submit.

    Résultats

    The tech support request is submitted.

    The state of the request changes to Awaiting approval for approval by the respective manager. After the request is approved, the state of the request changes to Work in progress. Depending on the progress of the background tasks that are assigned to fulfill the request, the state of the request further changes.

    For more information about blocking the workplace location for a reservation, refer to Block a workplace location