Set up bi-directional webhook for the GitLab spoke

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • Configure a webhook to subscribe to GitLab with a ServiceNow callback URL.

    Avant de commencer

    • Request Integration Hub subscription
    • Activate the GitLab spoke
    • Role required: admin

    Register GitLab webhook in ServiceNow instance

    Register GitLab in ServiceNow to notify the ServiceNow app when certain events occur in GitLab.

    Avant de commencer

    Role required: admin

    Procédure

    1. Navigate to All > GitLab Webhooks > GitLab Webhook Registries.
    2. To retrieve the existing webhooks GitLab account, click Get All Webhooks.
    3. To create a webhook, click New.
    4. On the form, fill in the fields:
      Fields Description
      Name Name of the webhook. For example, Job webhook.
      Description Description of the record.
      Project ID Unique identifier of the project for which the webhook should be created.
      Trigger and SSL Events in the projects you want to subscribe to. When one of these events occurs, the webhook is triggered.
    5. Click the Generate Secret Token related link.
      The secret token is generated and displayed. Also, the date on which the secret expires is populated in Secret Expires.
      Remarque :
      The secret is regenerated and updated every 30 days. This secret is also updated in GitLab.
    6. Right-click the form header and click Save.
    7. Click Create Webhook.
      The webhook is created in GitLab and its ID is populated in Webhook ID.

    Que faire ensuite

    To update details of the webhooks or change the subscribed events, click Update Webhook.

    Customize a bi-directional webhook in the GitLab spoke

    Create webhook routing policy and subflow as per your requirement in the GitLab spoke.

    Avant de commencer

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    The default routing policy in the GitLab WebHook Routing Policies modules triggers the relevant GitLab subflow and notifies the ServiceNow app when certain events occur in GitLab. To use any other fields in your custom subflow and customize conditions in the routing policy, perform these steps.

    Procédure

    1. Navigate to All > Flow Designer > Designer.
    2. Click Subflows.
    3. Create a copy of the required subflow.
    4. Customize the required subflow as per your requirement and publish it.
      See Building subflows for more information about creating and using subflows and GitLab spoke for information about the GitLab fields that the default routing policy supports and the GitLab events that the subflows support.
    5. Navigate to All > GitLab Webhooks > GitLab Webhook Routing Policies.
      Five routing policies are available along with the spoke. You can configure them as per your requirement or create a routing policy.
    6. To create a routing policy, click New.
    7. On the form, fill in the fields.
      Field Description
      Label Unique label to identify the routing policy.
      Default answer Option to specify if this is the default answer. Default answer is applicable when the conditions are not met.
      1. Click the Lookup icon.
      2. Select the required subflow from the Document: list.
        Remarque :
        Ensure that the Table name is Flow [sys_hub_flow].
      Condition Conditions to be met when the required events occur in GitLab.
      Answer Subflow that has to be triggered when the specified conditions are met.
    8. Click Submit.
      Remarque :
      These routing policies are saved in the Decision tables. Users are cautioned against directly updating or modifying data in these tables.

    Résultats

    Routing policy and subflow are created.