Set up bi-directional webhook for the monday.com spoke

Configure a webhook to subscribe to monday.com with a ServiceNow callback URL.

Avant de commencer

• Request an Integration Hub subscription.
• Activate the monday.com spoke.
• Set up the monday.com spoke.
• Role required: admin.

Register the monday webhook in ServiceNow

Register a monday webhook in ServiceNow to notify the ServiceNow app when certain events occur in monday.com

Avant de commencer

Role required: admin

Procédure

1. Navigate to All > Monday Spoke > Webhook > Routing Policies > Webhook Registry.
2. Click New.
3. On the form, fill in the fields.

   Field	Description
   Name	Name to uniquely identify the webhook registry. For example, monday spoke webhook registry.
   Path	monday webhook path.
   Token	Authentication token from your ServiceNow instance which is used for validating monday.com spoke requests.

4. Right-click the form header and click Save.
5. Click Callback URL.
   The system displays the webhook callback URL.
6. Copy and record the webhook callback URL.

Résultats

The monday webhook is registered in your ServiceNow instance and callback URL is generated.

Add a callback URL in monday.com

Specify a webhook callback URL in your monday account to create a webhook.

Avant de commencer

• Register monday webhook and generate callback URL in your ServiceNow instance.
• Role required: admin

Procédure

1. Login to monday.com.
2. Navigate to Workspace > Integrate > Integrations Center > Webhooks > Add to board.
3. Open a workspace and right-click on Integrate.
4. In the Integrations Center tab, click Webhooks.
5. Select an event type and click Add to board.
6. Specify the generated callback URL from ServiceNow instance and click Connect.

Customize the bi-directional webhook in the monday.com spoke

Create a webhook routing policy and customize a subflow according to your requirements.

Avant de commencer

Role required: admin

Procédure

1. Navigate to All > Process Automation > Flow Designer.
2. Click Subflows.
3. Create a copy of one of the available sublflows.
4. Customize the subflow according to your requirement and publish it.
5. Navigate to Monday Spoke > Routing Policies.
6. Click New.
7. On the form, fill in the fields.

   Field	Description
   Label	Unique label to identify the routing policy.
   Answer	Option to specify if this answer is the default answer. Default answer is applicable when the conditions are not met. Click the Lookup icon. Select the required subflow from the Document: list. Remarque : Ensure that the Table name is Flow [sys_hub_flow].
   Condition	Conditions to be met when the incoming webhook delivers data from monday.com.

8. Click Submit.
   Remarque :

   These routing policies are saved in the Decision tables. Users are cautioned against directly updating or modifying data in these tables.