Set up the Zoom spoke

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 3 minutes de lecture

    • Integrate your Zoom account with your ServiceNow instance so that you can use the Zoom spoke to perform various actions on your Zoom account. You can also create a custom OAuth application in the Zoom account so that it can authenticate requests from your instance.

    Avant de commencer

    • Request an Integration Hub subscription.
    • Activate the Zoom spoke .
    • Role required: admin.

    Create a connected app in Zoom

    Create a connected app in your Zoom account to establish an OAuth 2.0 level of authentication between the Zoom APIs and the Zoom spoke on the ServiceNow AI Platform. After creating the connected app, you can add scopes that enable you to perform different actions from the Zoom spoke.

    Avant de commencer

    1. Create a Zoom account
    2. Role required: Zoom admin

    Pourquoi et quand exécuter cette tâche

    Creating the connected app is a one-time activity.

    Procédure

    1. Log in to Zoom marketplace.
    2. Navigate to Develop > Build App.
    3. Select General App.
      General App option to create an app.
    4. Select Create.
    5. Facultatif : Double-click the default name of the app and update the name.
      Update general app name.
    6. Select Admin-managed.
    7. Select Save.
    8. Under the App Credentials section, copy the Client ID and Client secret and store them at a secure place.
      Client ID and client secret.
    9. Under the OAuth Information section, do the steps.
      1. In the OAuth Redirect URL field, enter the redirect URL in this format: https://<ServiceNow-Instance-Name>.service-now.com/oauth_redirect.do.
      2. Under the OAuth Allow List, add a ServiceNow instance redirect URL in this format: https://<ServiceNow-Instance-Name>.service-now.com/oauth_redirect.do.
        A token is generated. This token is used by the OAuth app to give the Zoom spokes access to the Zoom APIs.
      3. Facultatif : To add another URL to the allow list, click Add New List.
        The following example shows the screen that you use to generate the credentials for the OAuth app.
        Figure 1. OAuth credentials configuration for Zoom spokes
        OAuth credentials configuration for Zoom spokes.
        Remarque :
        To know the difference between the Redirect URL for OAuth and the URL that is mentioned in the OAuth allow list, see Zoom Developer Forum.
    10. On the left panel, select Access.
    11. Under the Access section, copy the Secret Token.
    12. On the left panel, select Scopes.
    13. Select + Add Scopes.
    14. In the Search scope field, enter the granular scope.
      An example of a granular scope is meeting:delete:meeting:admin.
      The granular scope appears.

      Scope search and find.

    15. Select the scope and then select Done.
      The granular scope is added.

      Granular scope is added.

    16. Facultatif : Repeat the steps to add more granular scopes.

    Add Zoom connection in ServiceNow instance

    Use the information generated during Zoom account configuration to register Zoom spoke as an OAuth provider and allow the instance to request OAuth 2.0 tokens. Add the Zoom connection in Workflow Studio to perform actions in Zoom.

    Avant de commencer

    Role required: admin

    Procédure

    1. From your ServiceNow instance, navigate to Process Automation > Workflow Studio.
    2. Select the Integrations tab.
    3. In the Search all connections field, enter Zoom.
      Remarque :
      The Outbound tab is selected by default. Confirm that the Outbound tab is already selected.
    4. In the Zoom card, select View Details.
      • To configure the default connection and credential alias record that is shipped along with the Zoom spoke, click View Details.
      • To manage more than one Zoom spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections.
      If you are configuring the spoke for the first time, select Configure. Otherwise, click Edit.
    5. On the form, fill these values.
      Field Description
      Connection Name Name to identify the connection record.
      Connection URL Base URL to connect to your Zoom instance. Enter https://api.zoom.us.
      OAuth Entity Name Name to identify the application registry record.
      OAuth Client ID Client ID created during application registration.
      OAuth Client Secret Client secret created during application registration.
      OAuth Redirect URL OAuth callback endpoint. Enter https://<instance-name>.service-now.com/oauth_redirect.do.

      Generate OAuth token.

    6. Click Configure and Get OAuth Token.
      A confirmation message is displayed that the token is available.Confirmation that refresh token is available.