Knowledge articles for Enterprise Asset Management

Create and attach knowledge articles about enterprise models.

Use the Enterprise Asset Workspace or the Knowledge Management application to create articles about Enterprise Asset Management application. You can create articles on subjects such as troubleshooting, configuration. For information on creating knowledge articles, see Create a knowledge article for Enterprise Asset Management.

After an article is created and published, the enterprise technician [enterprise_asset_technician] role can attach the articles to enterprise models.

To search or view articles in your instance, type Enterprise Asset Knowledge Base in the navigation bar. All articles on Enterprise Asset Knowledge Base are listed.

You can also see the asset's model knowledge articles in the Model Knowledge related list in the asset form. The work order and the work order task forms also has the Parts Knowledge related list.