Create a reserve entitlement for Microsoft online services in the Software Asset Workspace

Create a reserve entitlement for Microsoft online services in the Software Asset Workspace so that you can add licenses to an existing Microsoft 365 subscription.

Avant de commencer

To create reserve entitlements for Microsoft online services in the Software Asset Workspace, you must request and activate the Software Asset Workspace (sn_sam_workspace) store application. For details on requesting and activating the Software Asset Workspace (sn_sam_workspace) store application, see Request Software Asset Management.

Role required: sam_user or sam_admin

Procédure

1. From your ServiceNow instance, navigate to Software Asset > Software Asset Workspace.
   The Software Asset Workspace launches in a new tab.
2. From the left navigation menu of the Software Asset Workspace, select License operations.
   The License operations view opens.
3. From the left navigation menu of the License operations view, navigate to Licensing > Software entitlements.
4. From the list of available software entitlements, select a Microsoft Office 365 entitlement.
   The software entitlement details page opens in a new tab.
5. Select Create Reserve Entitlement.
6. On the form, fill in the fields.

   Tableau 1. Reserve Entitlement Record Producer form

   Field	Description
   Start date	Start date for the new licenses.
   End date	The earliest anniversary of the source entitlement end date. This field is calculated automatically.
   Purchased rights	Number of new licenses.
   Monthly unit cost	Unit cost of the source entitlement divided by the duration of the source entitlement (in months). This field is calculated automatically.
   Software model	Software model for the existing entitlement. This field populates automatically.
   Source entitlement	Existing entitlement that is used to create the reserve entitlement. This field populates automatically.

7. Select Submit.
8. After your request is successfully submitted, select Close.
   The new reserve entitlement is added to the Reserve Entitlements related list in the source entitlement. The state of the reserve entitlement is In use and the Reserve entitlement check box is selected.

Que faire ensuite

Run a reconciliation to include the new reserve entitlement in the true-up cost calculation. View your reconciliation results in the Microsoft publisher overview. The cost of the reserve entitlement is included in the True-up cost report.

When you pass the end date of the reserve entitlement, the SAM - Subscription Maintenance scheduled job creates a new entitlement to replace it.

Remarque :

The new entitlement isn’t added to the Reserve Entitlements related list in the original source entitlement.

Tableau 2. New entitlement record

Field	Value
Reserve entitlement	Option that indicates whether the new entitlement is a reserve entitlement. This option isn’t selected.
Start date	The date that the new entitlement is created.
End date	End date of the original source entitlement.
Source entitlement	Original source entitlement.
Purchased rights	Same number of purchased rights as the reserve entitlement.
Active rights	Same number of active rights as the reserve entitlement.
Allocations available	The same number of allocations available as the reserve entitlement.
State	State of the entitlement. This field is set to In use.

The state of the reserve entitlement updates to Retired. On the Microsoft publisher overview, the cost of the retired reserve entitlement is removed from the True-up cost report. The cost of the new entitlement is included in the Current Subscription Spend.