Service Mapping

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture
  • The ServiceNow® Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.

    Service Mapping is available as a separate subscription and requires activation by Service Mapping personnel.

    Gain control with service-aware operations

    Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure.

    Reach time to value quickly

    Shorten the mapping process and improve accuracy with out-of-the-box options. Service Mapping deploys different methods for collecting information about configuration items (CIs) and organizing them into application services. The available mapping methods are: pattern-based, tag-based, traffic-based, and discovery based on Predictive Intelligence.

    Deliver on your multicloud strategy

    Map services across dynamic cloud-based providers with a high degree of accuracy.