Manually create an SRM alert

Create an alert for testing purposes or if you think an issue poses a risk.

Avant de commencer

Role required: srm_admin, srm_manager, or srm_responder

Procédure

1. Navigate to Workspaces > Service Operations Workspace.
   You're taken to your SRM Home page.

   Remarque :

   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. In the navigation pane, select Services.
3. Select the service that you want to trigger an alert for.
4. Select the Related alerts tab.
5. Select Trigger alert and fill out the Trigger an alert form.

   To trigger an alert, you must first create an event to get processed. Only Service is required.

   Tableau 1. Trigger an alert

   Field	Description
   Service	Select a service for the event.
   Source	Manual.
   Node	Enter the name of the node (for example, FQDN, IP address, or MAC address) associated with the event.
   Type	Enter a type of event.
   Resource	Enter a node resource (process or service) associated with the event.
   Metric Name	Enter the name of the metric associated with the event.
   Source instance	Enter a data source for the event.
   Message key	Enter an identifier for multiple events related to the same event.
   Severity	Select the expected impact of this event. Choices are: Critical: Immediate action is required. The resource is either not functional or critical problems are imminent. Major: Major functionality is severely impaired or performance has degraded. Minor (default): Partial, non-critical loss of functionality or performance degradation occurred. Warning: Attention is required, even though the resource is still functional. OK: The resource is still functional.
   Time of the event	Select the date and time that the event occurred in the source system.
   Description	Enter information describing the event.
   Additional information	Add more information relevant to the event.
   Processing notes	Enter relevant processing information.

6. Select Trigger.
   Service Reliability Management (SRM) creates an event to generate the alert. Refresh the screen to see the event processing results.

   Express List automatically displays your alert. If enabled, SRM triggers the applicable automations and on-call escalation workflows.

Que faire ensuite

Consider making the following optional adjustments to your alert for testing purposes or team collaboration:

• Acknowledge the alert or assign it to someone on your team.
• Add comments or work notes in the Compose panel.
• Add an attachment related to the alert using the attachment icon .