Add a push action category

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Select a push category to determine what actions your users can take in a notification. This category defines which actions your users can take when viewing a notification.

    Avant de commencer

    Role required: admin

    Procédure

    1. In the Push Notification record, select a category in the Category field.

      There are 12 base system categories to choose from on your instance.

      Tableau 1. Push action categories
      Action Description
      accept-reject-back Displays Accept and Reject buttons. Users can select an option without opening the app.
      Accept-Reject-fore Displays Accept and Reject buttons. The app opens when the user selects an action.
      accept-rejectwcomments-back Displays Accept and Reject buttons. Users see a text field to enter comments when they select the Reject option. Users can select an option without opening the app.
      ack-escalate-ignore-back Displays Acknowledge, Escalate and Ignore buttons. Users can select an option without opening the app.
      approve-reject-back Displays Approve and Reject buttons. Users can select an option without opening the app.
      approve-rejectwcomments-back Displays Approve and Reject buttons. Users see a text field to enter comments when they select the Reject option. Users can select an option without opening the app.
      confirm-reschedule-cancel-back Displays Confirm, Reschedule and Cancel buttons. Users can select an option without opening the app.
      joinbridge-fore Displays a Join Meeting button. tapping this button opens the app.
      PromoteWComments-RejectWComments-fore Displays Promote and Reject buttons. Users see a text field to enter comments when they select either option.
      queuerejoin-openincident-back Displays Online Check-in and Open Incident buttons. Users can select an option without opening the app.
      queuestay-queueleave-back Displays Stay in Queue and Leave Queue buttons. Users can select an option without opening the app.
      yes-no-back Displays Yes and No buttons. Users can select an option without opening the app.
      If the base system push action categories do not meet your requirements, you can create new action categories for use in your push notifications. See the section below for details on this process.
      Your push notification displays buttons to your user in addition to the message content. In the next steps, you create functions that determine what happens when a users taps these actions.
    2. Right-click the form header and click Save.