Mobile system property configurations

Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.

• Require an app PIN for the mobile app
  Require users to enter a PIN when the application has been inactive for five minutes. To require the mobile user to set and enter a local application PIN, add the system property glide.sg.require_mobile_application_pin.
• Configure mobile re-authentication system properties
  Set mobile re-authentication system properties so users must re-authenticate their login credentials when performing specific actions.
• Configure the blur app option to improve security
  As a security feature, administrators can configure the mobile app to blur or appear blackened, depending on the operating system, when not in focus on a mobile device. When you double-click the home button on your mobile device to close apps or navigate back to where you left off, the ServiceNow app appears blurred or blackened.
• Configure the status for rooted and jailbroken devices
  Define whether jailbroken (iOS) and rooted (Android) devices are permitted on your mobile device. The default value is set to false to increase security and to minimize possible disruption to your system.
• Configure the mobile app to clear the copy/paste clipboard and block ability to share content
  To have the mobile app clear the pasteboard when the app enters the background, as well as block the ability to share content, add the system property glide.sg.clear_pasteboard_when_backgrounded.
• Configure the maximum number of records returned for data items
  To set the maximum number of rows retrieved for the table defined in the data item, add the system property glide.sg.data_item.row_count.
• Configure pagination size for search lists
  To configure the amount of search list results that load to the screen as the user scrolls down, add the system property glide.sg.choice_list.window_size.
• Configure the maximum number of records returned for list UI parameters
  To configure the maximum number of records returned for a list of parameters, add the system property glide.sg.list.max_items_number.
• Configure a placeholder image for missing images in mobile apps
  You can specify an image on your instance as a placeholder for missing images. This image appears in your mobile apps when a record has an image field with an empty value, such as a user avatar or catalog item. You can select a different image to use for each table on your instance.
• Configure which external apps are available for deep linking
  Administrators can define which external apps can be used in deep links with the glide.sg.allowed_external_deeplinks property.
• Block users from downloading or sharing attachments
  Set the glide.sg.block_mobile_attachments_sharing system property to true to hide the sharing button in the mobile app native viewer.
• Configure group ACL for aggregation requests
  Use the glide.sg.group_acl.enabled system property to control the validation of access control lists (ACL) during aggregation requests that are related to displaying results from data items that use grouping.
• Control whether users can view attachments in external applications on Android devices
  Set the glide.sg.block_mobile_attachments_external_viewing system property to true to prevent Android users from opening attachments in third-party applications.