Exploring the Mobile Platform

Learn about the ServiceNow® Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps.

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Select one of the tiles to learn about these ServiceNow mobile apps and how you can use them in your organization.

Now Mobile Use the Now Mobile app so employees can manage their tasks, records, incidents, and access company resources.

Mobile Agent Use the Mobile Agent app to support agents and help them work from anywhere with purpose-built mobile workflows.

For more information, refer to the following resources:

• Getting Started with Mobile FAQ on the ServiceNow Community website.
• For design considerations and user experience general guidelines when building your mobile app, see the Native mobile section in the Horizon design system website.
• For design and layout considerations for ServiceNow mobile apps, see the Structure section in the Horizon design system website.

Now Mobile

Now Mobile is used by general employees or the requester persona. This app enables employees to work with requests, find information or people across the organization, and interacts with Virtual Agent.

Now Mobile includes workflows for IT Service Management , Employee Service Management, IT Asset Management, Strategic Portfolio Management, Customer Service Management, , Legal Service Delivery, and Safe Workplace. Navigate to these documentation sets for information about using Now Mobile for these workflows. The Mobile Platform documentation provides information about configuring Now Mobile to use your ServiceNow instance.

Mobile Agent

Mobile Agent is used by agents or the fulfiller persona. This app delivers out-of-the-box mobile experiences for the most common service desk agent workflows, which makes it easy for agents to triage, act on, and resolve requests on the go. Mobile Agent app demo offers a curated demonstration of the Mobile Agent app, with a full range of personas and the controls for each role.

Mobile Agent includes workflows for IT Service Management , Field Service Management, Customer Service Management, IT Asset Management, IT Operations Management, Strategic Portfolio Management, Security Operations, Governance, Risk, and Compliance, Legal Service Delivery, and Procurement. Navigate to these documentation sets for information about using Mobile Agent for these workflows. The Mobile Platform documentation provides information about configuring Mobile Agent to use your ServiceNow instance.

Using the mobile apps

Gain all the necessary knowledge to make mobile applications work best for your enterprise on the ServiceNow AI Platform.

Building and configuring mobile apps

Develop a mobile experience custom-built to work with your business, your staff, and your customers, using the modules available on the ServiceNow Mobile Platform.