The email diagnostics dashboards provide visibility in to email delivery metrics that can help in improving the email health by identifying errors and areas that need deeper investigation.
To access Email diagnostics dashboard, navigate to All > System Notification > Email > Email notifications dashboard > Diagnostics.
Email diagnostics are available in a new tab within the Email Notifications dashboard for admins to track the following areas:
Bounce management
Email delivery metrics
SMTPSender jobs health
Error metrics and connection status
Data is displayed for the last six hours and can be refreshed at any time.
Analytics
Analytics provides comprehensive insights into the status and performance of your email metrics and enables you to monitor for all the email-related operations within your instance.
Tableau 1. Email health overview
UI component
Description
Email status
Email status is the total count of emails in each status category within the email queue for the displayed time frame.
Bounce management
Bounce management shows the total number of hard and soft bounces received due to delivery failures within the displayed time frame.
Throughput rate
The average number of emails sent per minute during the displayed time frame.
Avg Latency per email
The average time taken to move emails from send-ready state to sent state within the displayed time frame.
Avg Job processing time
The average time taken by an SMTP sender job to complete the email processing within the displayed time frame.
Avg email sending time
The average time taken for an email to be relayed to the SMTP server within the displayed time frame.
Operational overview
The operational overview gives the overview of email sending and reader operations for the displayed time and can be refreshed to fetch the latest updated status.
Figure 1. Operational overview
Queue overview
Queue overview gives insights into all email records including the records pending for processing and their status.Figure 2. Queue overview
Tableau 2. Queue overview
UI component
Description
Emails in send-ready status
The number of emails that are ready to be picked up for processing.
Emails in retry status
Then number of emails that encountered delivery failures and are scheduled for reprocessing.
Emails cleared from the queue
The number of emails processed successfully during the displayed timeframe.
Avg Latency
The average time taken to process each email successfully and move it out of the queue.
Email creation trend
The trend of email records created in sys_email table at various intervals.
Queue latency trend
The average latency trend at various intervals for all jobs within the displayed timeframe.
Job overview
A Job Overview is a consolidated view that displays the status, performance, and metrics, giving administrators and users a quick insight into their operational state. Only processed jobs insights are displayed and jobs that are
currently in execution are excluded.Figure 3. Job overview
Tableau 3. Job overview
UI component
Description
Emails sent
The number of emails sent successfully within the displayed timeframe.
Jobs failed
Total number of jobs that failed during execution within the displayed timeframe.
Currently running job
Jobs currently in execution during the displayed timeframe (real-time status).
Job completed
Jobs that completed execution within the displayed timeframe.
Job processing avg time
Average time taken to process emails per job within the displayed timeframe.
Job processing max time
Maximum time taken by a job to process emails within the displayed timeframe.
Email processed trend
Displays the trend of emails processed by all sender jobs within the displayed timeframe.
Job latency trend
Displays the trend of average latency at various intervals for all jobs within the displayed timeframe.
Error log overview
Provides a quick, visual summary of all the errors occurrences, types, and trends to enable quick identification of issues.
Tableau 4. Error overview
UI component
Description
No. of errors
Displays total number of errors during the displayed timeframe.
Blocked email addresses
Count of email addresses that are blocked due to bounces during the displayed timeframe.
Hard bounce
Count of hard bounces within the displayed timeframe.
Soft bounce
Count of soft bounces within the displayed timeframe.
Top errors
Displays the top 5 errors with their counts within the displayed timeframe.
Bounce trend
Displays the hard and soft bounces received over the period displayed in the timeframe.
Error Log
An error log captures and provides information about issues, failures, or unexpected events that occur within the instance.
Connection status
Figure 4. Connect status
Connection status displays the real time status of all email accounts configured in an instance.
