Enable push notifications for logged-out users

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Enable push notifications for users when they're logged out to deliver timely critical updates.

    Avant de commencer

    Important :
    Avoid including sensitive information or actionable notifications in push notifications sent to logged-out users.

    Role required: admin

    Procédure

    1. Install the Send Push Notifications to logged-out users (com.glide.push.logged_out.users) plugin.
      This is a maint-only plugin. Request the plugin through the Now Support Service Catalog.
      1. Navigate to All > System Applications > All Available Applications > All.
      2. Select Request plugin.
      3. On the form, fill in the fields.
        Tableau 1. Activate Plugin request form
        Field Description
        What is your target instance

        The instance that you want to activate the plugin on.
        Plugin Name The value should be set to Send Push Notifications to logged-out users (com.glide.push.logged_out.users).
        Select Maintenance Date and Time

        The date and time to activate the plugin.
      4. Select Submit.
        After the maintenance window, the plugin will be installed on your instance.
      5. Facultatif : Confirm the installation by viewing the applications listed in the Installed tab in the Application Manager.
      After the maintenance window, the plugin will be installed on your instance. To confirm the installation, go to the Installed tab in the Application Manager.
    2. Navigate to All > System Notification > Push > Push Notifications.
    3. Create or select the notification that you want to enable for logged-out users.
    4. In the form, select the Push to inactive users check box.
      If the Push to inactive users check box is not visible, configure the form layout. For more information, see Configuring the form layout.
    5. Select Update.
    6. Facultatif : Configure the number of days users can receive notifications after they log out.
      1. Navigate to All and enter sys_properties.list in the navigation filter.
      2. Select New.
      3. On the form, fill in the fields.
        Tableau 2. System Property form
        Field Value
        Name com.glide.push.logged_out.users.threshold_time.days
        Type String
        Value The number of days up to which you want users to receive notifications after they log out. The default value of this property is 10.
      4. Select Submit.