Solving slow patterns
You can identify, prioritize, and troubleshoot performance issues related to slow patterns in your instance.
Starting with the Zurich release, Application Insights is no longer deployed, enhanced, or supported. It is recommended to evaluate the Instance Observer product available with the ServiceNow Impact packages. Work with your Account team to review Impact packages.
For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Identify performance issues related to slow patterns, for example, poorly performing scripts, queries, transactions, or events, using the information in the Slow Patterns tab.
- Identify slow patterns that are executed often within a given time range.
- Analyze the performance of slow events, transactions, queries, and scripts over time.
- Identify the source of a slow pattern.
- Prioritize potential performance improvements.
For example, the Slow Queries table shows which queries have high average execution times within the selected time range compared to the overall average execution time. A high average execution time indicates that an entry is performing poorly. Once you identify a slow query that needs investigating, select the query to view a graph of the performance over time, and then access the slow query record for details.