Translating to an unsupported language

Translate the interface of an instance to a language for which ServiceNow does not provide an internationalization (I18N) plugin.

Avant de commencer

Remarque :

Using the Localization Framework application is recommend for translating to an unsupported language or translating large amounts of custom UI string content in a supported language. For more information, see Localization Framework.

Contact Customer Service and Support to request a file containing strings from the interface in the English language.

Role required: admin

Pourquoi et quand exécuter cette tâche

All interface items are stored as translatable strings in the translation tables. By default, these translation tables only contain English strings. To populate these tables with translated strings in an unsupported language, follow this workflow. For more information about translation tables, see Translation tables.

Procédure

1. Create a language record for the unsupported language.
2. Export and translate the strings that you want to translate, as described in Export and edit translation records.
   There is a very large number of translatable strings on the platform. Exporting all of them and translating them manually is probably not a realistic possibility. Consider exporting filtered subsets of the strings from each table and then translating them.
3. Import the translated document back into the instance as an import set, as described in Import a translation from an Excel spreadsheet.
4. Create a language choice for users to select the new language.