Display resolve time as a duration

You can display the resolve time as a human-readable duration rather than an integer representing a duration in seconds.

Procédure

1. From the Incident or Request form, right-click the form header and click Configure > Table.
2. From the Columns embedded list, click Resolve time.
3. From the Attributes related list, click New.
4. Enter these values.

   Tableau 1. Dictionary attribute values

   Field	Value
   Attribute	Format
   Dictionary entry	Resolve time
   Value	glide_duration

5. Click Submit.
   The resolve time appears in forms and lists as a duration, expressed in days, hours, and minutes.

   Remarque :

   This attribute does not change the field data format, which remains an integer representing a duration in seconds. In reports and data exports, it still appears as the actual number of seconds, rather than as a duration.