Generate instance service provider (SP) metadata for SAML

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture
  • As part of your SSO configuration, you can generate the instance SP metadata to provide to the IdP.

    Avant de commencer

    Role required: sso_config_admin, business_rule_admin, script_include_admin

    Pourquoi et quand exécuter cette tâche

    The IdP needs the instance SP metadata to authenticate and forward requests.

    Procédure

    1. Choose your installed SSO plugin:
      OptionDescription
      Multi-Provider SSO Navigate to Multi-Provider SSO > Identity Providers. Choose an IdP and click the Generate Metadata button. The integration automatically generates the instance's SP metadata from the system property settings.
      SAML 2 SSO Navigate to SAML 2 Single Sign-on > Metadata. The integration automatically generates the instance's SP metadata from the system property settings.
    2. Copy the SP metadata in the text box.

      For example:

      <EntityDescriptor xmlns="urn:oasis:names:tc:SAML:2.0:metadata" entityID="https://yourinstance.service-now.com">
       	<SPSSODescriptor AuthnRequestsSigned="false" WantAssertionsSigned="true" protocolSupportEnumeration="urn:oasis:names:tc:SAML:2.0:protocol">
      		<SingleLogoutService Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-Redirect" Location="https://yourinstance.service-now.com/navpage.do" />
      		<NameIDFormat>urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress</NameIDFormat>
      		<AssertionConsumerService isDefault="true" index="0" Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST" Location="https://yourinstance.service-now.com/navpage.do" />
      		<AssertionConsumerService index="1" Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST" Location="https://yourinstance.service-now.com/consumer.do"/>
      	</SPSSODescriptor>
      </EntityDescriptor>
    3. Provide the instance SP metadata to the IdP.
      For example, SSOCircle allows a user to provide the SP metadata online.