Vulnerability Response remediation task and vulnerable item states

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • With the Vulnerability Response application, you can use the state model to see the status of a remediation task, at any given time. Knowing how each state relates to and affects each other helps you to determine when and how to remediate your vulnerable items (VIs).

    Remediation task states

    Complex use cases can sometimes result in a vulnerable item being in a different state than its remediation task. Understanding how states work helps to explain this behavior and can help with creating remediation tasks and creating or editing remediation task rules.
    Remarque :
    Starting with v23.0 of Vulnerability Response, the Vulnerable Item State Approval workflow is deprecated and replaced by the flow Vulnerability State Approval Change in the flow designer.
    Remediation tasks have many possible states as shown in the following diagram.
    Figure 1. Vulnerability Response state flow
    Vulnerability Response state flow diagram that describes the remediation task states as follows: Open, Under Investigation, Awaiting Implementation, In Review, Deferred or False Positive, Resolved, and Closed.
    Remarque :
    Each task form contains Follow and Update buttons that are standard for ServiceNow tasks.

    For more information on remediation task states and actions you can perform on it at a respective state, see Vulnerability Response remediation task states.

    For more information on detections, remediation task and vulnerable item states, see Detections, remediation tasks, and vulnerable item states.

    For more information on remediation task and VI states, see Remediation tasks and vulnerable item states.

    For more information on remediation task state for VIs in multiple groups, see Remediation task state for Vulnerable Items (VITs) in multiple groups.