Apply CMDB remediation

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Manually initiate a workflow to remediate a CI that failed a CMDB health test. For example, you can remediate CIs that are orphan or stale.

    Avant de commencer

    Role required: sn_cmdb_admin or itil_admin

    To manually apply a CMDB remediation, a CMDB remediation rule must exist, in which Execution is set to Manual.

    Pourquoi et quand exécuter cette tâche

    Except for the duplicate and audit health metrics, you can choose to create tasks for health test failures for a metric.

    To remediate failures of the duplicate metric, use de-duplication tasks.

    For all metrics except for audit, each CI that failed a metric test is associated with a single task. Because a CI can fail multiple audits, a single CI can be associated with multiple audit tasks. The first of those tasks is in the Task field, and any additional tasks are in the Additional Tasks field. To remediate failures of the audit metric, refer to the audit tasks for the audits that the CI failed.

    CMDB remediation is applied in the CMDB Workspace store app and Service Graph Workspace store app.

    Procédure

    1. Open either workspace:
      • Navigate to Workspaces > Service Graph Workspace. Then, in the navigation panel, select the Insights icon and in the Insights page navigation panel, select CMDB Health.
      • Navigate to Workspaces > CMDB Workspace, and then in the CMDB Workspace menu bar, select CMDB Health Dashboard.

      Ensure that the CMDB Health Dashboard is in Class view.

    2. Select one of the KPI tiles (Completeness, Correctness, or Compliance).
    3. Select the metric tab that is associated with the remediation that you want to apply (such as Stale CIs) and then select one of the class tiles.
    4. In the list view of the non-compliant CIs for the metric, select the task link (in the Task column) for a CI that you want to remediate.
    5. On the remediation form, select Remediate.
    6. In the Remediate dialog box, select the remediation workflow that you want to apply.
      The list of remediation workflows is based on the type of health metric (such as orphan, stale), and on the filter defined for the workflow in the associated remediation rule.
    7. Select Next.